UX Planet

MAY 27, 2025

billion in 2020. Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. Dont Just DigitizeRevolutionize EPAM research (2020) shows 63% of people choose their primary bank based on trust. Financial leaders must ask: how can we build real, lasting trust with users?

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Customer behaviors and preferences are shifting daily – as are their emotions. By simply asking customers, “Why did you choose this score?”

User Testing 246

User Testing Product Research Feedback Software Research Software 246

The Product Coalition

AUGUST 25, 2020

Making this choice is always challenging and requires you to conduct in-depth industry research, analyze companies available in the market today, and check their portfolios, customer feedback, and how they rank on authoritative B2B ranking resources like GoodFirms, Clutch, The Manifest, IT Companies, DesignRush, etc. Win-Pro Consultancy Min.

Research Software 115

Research Software Feedback Software Consulting Artificial Inteligence 115

Product Talk

MARCH 16, 2022

If we interview well, we’ll hear about a myriad of unmet customer needs, pain points, and desires—collectively called opportunities. This simple formula is how we create customer value (by delivering on opportunities) in a way that creates business value (by driving our outcome). Interviewing is generative. We need both.

Research Software 315

Research Software Product Research User Testing Data Visualization 315

The Product Coalition

OCTOBER 14, 2020

Will customers want the feature? How many customers will like this new product? Is this a pain point? Can you lower costs, lower risks or lower impact to customers? Originally published at [link] on October 13, 2020. How well will our technical compromise solve the problem?

Product Research 179

Product Research User Friction Framework User Testing 179

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Coalition

OCTOBER 12, 2020

In the beginning of June 2020, we had enough cash to sustain ourselves for 2 years, and had decided to pivot. Having a solution that doesn’t address a problem that is a big enough pain point will never become a must-have. A really great resource for customer development interviews is the book The Mom Test. the OSS ELT.

Startups 179

Startups Analytic Tools User Testing User Friction 179

Gainsight

JUNE 11, 2025

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. Losing customers isn’t just a number on a spreadsheet—it’s a hit to revenue, team morale, and long-term growth potential. When customers leave, the ripple effects spread across the entire organization.

Data Visualization 52

Data Visualization Feedback Software Reporting Tools Software Review 52

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points. What’s digital analytics?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

The Product Coalition

SEPTEMBER 26, 2020

if we haven’t solved the customer’s problem it simply doesn’t matter. Many organizations get caught up in selling their own ideas and lose sight of what customers actually cares about. The customer’s view as the norm is reality (not mine). The customer’s view as the norm is reality (not mine). it’s what others see).

Research Software 158

Research Software Entertainment User Friction User Testing 158

Amplitude

MARCH 9, 2020

Our customers use our product intelligence platform to iterate quickly on big bets, and to stay ahead, they will need a platform that can instantly predict which features and campaigns are most likely to cause growth and make faster product bets without extensive A/B testing—they need predictive analytics with causal insights. added over 2.5

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

Userzoom

NOVEMBER 18, 2019

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? The following article highlights the four key areas to keep in mind for 2020, and features Kuldeep’s insight on how to solve them as well as advice drawn from our in-house team of experts and their experience.

User Testing 91

User Testing Product Research UX Data Visualization 91

The Product Coalition

NOVEMBER 6, 2019

Roadmaps can also help you establish commercial awareness within a particular sector, as you have to make a case for potential customers and the way to attract them. 5 Product Roadmap Examples for 2020 Let’s check out some diverse ways of roadmapping that can take your product to the next level in 2020. Useful, right?

Roadmap 76

Roadmap Data Visualization Technical Review User Testing 76

Intercom, Inc.

APRIL 12, 2019

Engineers who use Intercom’s mobile SDKs to communicate with their customers trust us to provide a stable and trustworthy platform that won’t break the apps they work so hard to build. By March 2020, all major browsers will drop support for TLS 1.0 for all connections from our SDKs beginning in March 2020. x) until March 2020.

Customer Experience 21

Customer Experience User Friction Framework Engineering 21

Lenny Rachitsky

JANUARY 9, 2024

It’s all about talking to customers and learning that you’re building something that’s actually useful. ” Also: I know you’ve heard this advice before, and you’re probably doing it, but if you’re not, make it a point to talk to 5 to 10 potential customers this week.

B2C 120

B2C Customer Experience User Friction User Testing 120

Intercom, Inc.

JANUARY 18, 2023

Enter 2020. Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Userpilot

AUGUST 5, 2024

Key elements of a product messaging framework include Target Audience, Value Proposition, Key Messages, Messaging Pillars, and Proof Points: Let’s go over the steps to create an effective product messaging framework: Research to identify your target customers : Gather high-quality data to build accurate user personas.

Messaging 105

Messaging Framework Feedback Software Research Software 105

The Product Coalition

OCTOBER 14, 2020

Has any phrase seemed to be so appropriate for 2020? We’re all at the point in the year when the novelty of working from home has started to lose its novelty, and keeping a happy face in the midst of *waves arms* everything , is starting to take a toll. “The night is dark and full of terrors.” And you’re in the right place.

Customer Experience 175

Customer Experience Product Research Startups Positioning 175

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . Departmental silos, underestimating the scale of the challenge, and a disconnect from customer pain points, are a few reasons behind misplaced confidence levels. .

Technical Review 110

Technical Review Research Software Reporting Tools Data Visualization 110

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. Our monthly new customers rate doubled and product trials went up by 155%.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userzoom

DECEMBER 9, 2019

While I believe in talking to real users as much as possible, there are times when you need to find other sources of user information due to budget, timeline or simply a lack of access to users. . One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Gainsight

DECEMBER 12, 2019

I had a few sections to talk about the Customer Success team, and Gainsight put all the information at my fingertips and saved me from crunching spreadsheets for hours. User Adoption: Are CSMs at each customer using Gainsight in a healthy way (based on logins)? ROI: Are customers achieving outcomes from Gainsight?

Customer Experience 11

Customer Experience User Friction Customer Feedback Presentation 11

Modus Create

NOVEMBER 17, 2020

2020 has been a transformational year—in many ways. In short, we all went through a big sea change in 2020. Today, they’re increasingly important to driving customer experiences, brand awareness, and business growth. 2020 certainly didn’t turn out the way any of us expected. It was, as they say, a lot. Conclusion.

Research Software 76

Research Software Data Visualization Customer Experience User Testing 76

Userpilot

MAY 30, 2024

The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. Use onboarding checklists to guide users to the Aha moments. Pain points and challenges.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

OCTOBER 20, 2023

TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Such an approach has a number of advantages: A lower customer acquisition cost, which is possible thanks to low-touch onboarding and support, is one of the main benefits of PLG.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

MARCH 8, 2022

In her classes, she teaches a structured and sustainable approach to continuous discovery that helps product teams infuse customer input into their daily product decisions. Susan Stavitzski – Customer-Driven Product Person and Product Leader. Teresa Torres is an internationally renowned author, speaker, and coach.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

NOVEMBER 17, 2021

2,000+ customers. By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers. But gaining acceptance from the market and acquiring customers is the bigger challenge. In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Userpilot

FEBRUARY 14, 2021

on marketing in 2020. In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption. The six stages of a SaaS Customer Lifecycle include Awareness, Conversion, Purchase, Activation, Renewal, and Referral.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

The Product Coalition

JANUARY 26, 2024

SWOT Lightning Round: Organise a SWOT brainstorming session with key stakeholders from leadership, research, customer service, design, and engineering. Barriers : What are the barriers between users discovering the solution and experiencing the benefits of the solution to the fullest? Prioritise the category with the biggest known gap.

User Testing 144

User Testing Product Research Research Software Data Visualization 144

Gainsight

JANUARY 11, 2024

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company. Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now.

Education 52

Education Analytic Tools Reporting Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2021

in revenue in 2020. One of the content marketing plays that helped Visme gain over 8 million users and pass 2M monthly organic traffic. But to succeed, you have to get the right message out, at the right time, and to as many people as you can who fit your customer persona. in revenue in 2020. Outbound vs. Inbound.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

MARCH 31, 2023

Event analytics gives teams a better understanding of user interactions with the product and their problems. They use the data to improve the customer experience and make the product more appealing to their target audience. Custom events combine multiple independent events that you can track as one.

Data Visualization 95

Data Visualization Analytic Tools Events Feedback Software 95

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. You will need to serve each prospect differently depending on where they are on their journey to becoming a customer: Step 3. or do you want people to sign up or book a demo?

Research Software 119

Research Software B2B User Testing Customer Experience 119

Usersnap

APRIL 2, 2020

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience they provide see increased revenue as a result of their efforts. What is a customer feedback tool.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Userzoom

DECEMBER 18, 2019

We’re very grateful to all our readers, contributors, customers, partners and experts who made this the best ever year for UserZoom and our newly re-branded BetterUX Blog. Here’s a practical look at how you can understand customer problems at the earliest stages of product development: How to run an effective Design Sprint [blog post].

UX 14

UX User Testing Product Research Data Visualization 14