Alchemer Mobile

NOVEMBER 10, 2022

We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mind the Product

SEPTEMBER 29, 2017

Startups move from Idea to Launch in much more iterative fashion than other businesses. These weeks have been successfully run everywhere from banks to airlines to charities. By focusing on a single problem for a week with a committed team, they were able to get to the crux of the problem much more quickly. Design Sprints are Born.

Research Software 151

Research Software User Testing Airlines Software Review 151

Mind the Product

FEBRUARY 10, 2020

Most of Barry’s consulting work comes from Fortune 500 companies or from heavily funded scaling startups in San Francisco and around the globe. He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. Typically these coaching engagements run from three to 12 months.

Wireless 182

Wireless Airlines Workshop Agile 182

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. The idea was that if you hire employees whose personalities and values align, you’ll have more invested and more loyal employees. But where do you start?

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

The Product Coalition

JULY 2, 2022

The Israeli Perspective In London, I felt that Israel truly is the startup nation. One example that made me realize that I live in a startup nation was when one of the coaches attending the workshop shared that they were working with the IT department of one of the largest airlines to transform it into a great product organization.

Workshop 147

Workshop Customer Feedback Technical Review Product Research 147

Mind the Product

APRIL 5, 2017

As Dave McClure of 500 Startups mentioned in his session: “ Data science is being recast as AI. Remember the last time you had to call an airline to change your flight and got stuck in a voice recognition circle of hell? Think of her like chat-based hyperlinks. So why are chatbots the next big thing? And it’s not there yet. ”

Artificial Inteligence 105

Artificial Inteligence Airlines Customer Experience Startups 105

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. However the blind-spot lies at how the problem is created in the first place.

Airlines 82

Airlines Analytic Tools Research Software Data Visualization 82

Modus Create

MARCH 14, 2023

In 2019, Mcdonald’s acquired two AI startups — Dynamic Yield and Apprente, specializing in voice technology. United Airlines — Calming Nerves with ConnectionServer Airlines Missing a connecting flight due to tight scheduling frustrates thousands of passengers every day.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

FEBRUARY 12, 2019

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

Airlines 63

Airlines Strategy User Friction Analytic Tools 63

Intercom, Inc.

APRIL 18, 2019

This is episode six of Scale , a brand new podcast series on moving from startup to scale up. Why do most startups fail? No, 42% of startups fail because they didn’t solve a market need. Or an airline at 34. Focus on people, not just product. Is it a lack of cashflow, technological limitations or disharmony on the team?

Outbound 112

Outbound Customer Experience Education Airlines 112

Mind the Product

APRIL 18, 2017

Previously, Fraser was Director of Innovation and Transformation at Pivotal and she has founded and served as CEO for several startups, including Luxr, an early Lean Startup firm, and Adaptive Path, the world’s first User Experience firm. Caitlin Kalinowski, Head of Product Design Engineering, Oculus.

Research Software 87

Research Software User Testing Customer Experience Workshop 87

Basel Fakhoury

MAY 17, 2018

We even bought refundable airline tickets and approached people at their gates while they were waiting for their flights. three broke startup founders (without a startup)?—?were One of the universe’s rules is that if you tell someone your startup idea, they’ll tell you they like it and it would invalidate the information.

User Testing 40

User Testing Product Research Research Software Startups 40

The Product Coalition

DECEMBER 9, 2019

Airline websites illustrate such a phenomenon when they can focus on designing a much user-friendly booking experience than online travel agents (OTAs) or meta search price comparison websites.

User Testing 78

User Testing Airlines Customer Feedback Customer Experience 78

The Product Coalition

JUNE 17, 2019

German fintech startup N26 Agile software development is all the rage in banking these days, and almost all banks now describe their IT development approach as using Agile. For seven years we have never had a commercial information leak. Connect with us here.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Intercom, Inc.

JUNE 6, 2019

Startups building an integration strategy should start by understanding where to add value and what tools people are using to get that value today. How startups can leverage integrations for growth. If a customer asks for a tool they haven’t integrated before, they consider whether it’s repeatable.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Pragmatic Marketing

MAY 23, 2017

” Those of us who have read The Lean Startup by Eric Ries or gone through Pragmatic Marketing certifications know that fully understanding your customers and solving their needs is paramount to product success. The product is similar to that of other airlines: a plane, seats, overhead bins.

Branding 70

Branding User Testing Marketing Airlines 70

Intercom, Inc.

AUGUST 8, 2019

“In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model” I became one of the first support people at Twitter, working part-time, remotely, from New Zealand. ” I think airlines are a good example of that. I want to walk away.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

UX Studio

FEBRUARY 13, 2018

Here at UXstudio , in a bigger team of researchers collaborating on a project for an airline company, during which we did multiple usability studies. We have multiple clients, from huge organizations to smaller startups. Check our e-book how you can implement research in your workflows: Product Manager’s Guide to UX Design.

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Roy Madden

SEPTEMBER 6, 2022

They also track over 3,000 startups to keep an eye out for investment and partnership opportunities with startups in related industries, like sustainable fuel, air taxis, and the creator economy. A recent issue of the TNMT newsletter, highlighting LIH’s research and analysis around investments into air-taxi startups.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2017, a friend intro’d me to a tiny startup called Indigo Fair. I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. This is a story I did not expect to write. In 2016, I applied to Facebook’s RPM program. Even with a referral, I was cast aside.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. I’ve filled out the RPT Vision Statement using the example of Likelii, a wine startup I sold in 2014. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Product Talk

MARCH 3, 2021

And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. Teresa : A lot of small companies like startups are founded by somebody who has a strong vision of a thing that should be in the world. That’s not how most startups are founded. We love this solution.

Product Research 225

Product Research User Testing User Friction Research Software 225

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. He saw in it what he felt like growth had been 10 years ago, which was this thing that many startups were trying to do with very little structure or framework. Very early on, Notion as a startup had like a 60-person meetup in South Korea.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Business of Software Conference

MARCH 2, 2023

Prior to Monzo, she was Head of Global Innovation at International Airlines Group (IAG), one of the largest airline groups in the world. We first met Dupsy at our Lean Startup event where, not exactly backward about coming forward, she was first in line to pitch a question.

Airlines 40

Airlines Government Events Startups 40

ProductPlan

DECEMBER 30, 2019

When a tech company is still in startup mode, growth is pretty much all that matters. Startup founders are the new rockstars. You would be pretty suspicious of a brand new car selling for $5,000 or an airline charging $19 each way. The potential for rapid exponential growth is what gets entrepreneurs out of bed in the morning.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

The Accidental Product Manager

DECEMBER 6, 2021

Food delivery product managers are dealing with all of the issues that any startup business have to deal with, but they also have to deal with the fundamental problem of not having enough repeat customers. firm Boeing and both companies sell hundreds of their large airplanes to airlines around the world.

Customer Experience 65

Customer Experience Product Manager Product Management Management 65

Sachin Rekhi

MAY 17, 2010

Everytime I get an itinerary confirmation from an airline, I simply email it to plans@tripit.com and Tripit lets me rest assured that the rest of my travel experience will be extremely simplified. Tripit has become an invaluable aspect of my travel experience. User's need to trust that this data will be kept private.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

Usersnap

MAY 26, 2020

And of course, we looked at fast-paced startups, like Intercom. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. The agile development process is essentially based on the lean startup method ( [link] ). But after some years the growth flat-lined.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

UX Studio: Product Management

FEBRUARY 26, 2019

HBO and T-mobile count among UX studio’s best-known clients, but we have also worked with dozens of fast-growing startups. Unfortunately, that redesigned site no longer exists online anymore, since Virgin America experienced serious financial difficulties and got sold to Alaska Airlines. Work & Co website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

The Product Coalition

OCTOBER 23, 2019

What do these travel startups share? Joel Perrenoud , the founder of the Diviac startup, now merged with PADI Travel , in his interview on how to grow a startup into a leading travel service , says: Our key unique selling proposition has been the focus on a specific target group, scuba divers. 37 million, and TripAction?—?$154

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 23, 2023

Here’s how you can collect user feedback with Chameleon: Build different types of micro surveys (limited to 5 on the Startup plan) such as NPS, CSAT, CES, Opt-in, and custom feedback types. The Startup (starter) plan is quite restrictive and expensive (starts at $349/mo for 2500 MAU and includes 1 Launcher only and 5 micro surveys).

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 21, 2023

The Startup (starter) plan is quite restrictive and expensive (starts at $349/mo for 2500 MAU and includes 1 Launcher only and 5 micro surveys). 3000 – 5000 MAUs : Startup plan from $489/mo, Growth from $1449/mo. 3000 – 5000 MAUs : Startup plan from $489/mo, Growth from $1449/mo. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

UserGuiding is ideal for small startups, looking to offer interactive user guides without breaking the bank. Here are its pros: For small startups or independent businesses, the price is an attractive element to consider. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 28, 2023

Though UserGuiding is a great tool for startups that don’t have much money to invest in an onboarding tool, it has very strict limitations for the Basic plan. Here are its pros: For small startups or independent businesses, the price is an attractive element to consider. So $249 a month might be too expensive for really small startups.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

That’s a lot of money for startups and SMEs. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. “It’s cool, but overpriced in my opinion.”

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. So $249 a month might be too expensive for really small startups. ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 24, 2023

– User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Not appropriate for small startups on a shoestring budget (<$100) – Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52