Lenny Rachitsky

APRIL 20, 2025

For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Software Review

Modus Create

DECEMBER 10, 2024

William Reyor, Director of Security at Modus Create and co-author of Defensive Security Handbook, 2nd Edition , emphasizes that overlooking GRC can expose organizations to significant risks, including financial loss, reputational damage, and compliance violations.

Reporting Tools

Business Acumen Institute

SEPTEMBER 18, 2023

Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. And also when you register to take a look at that, we’ll provide with you with a PDF of the executive summary of the famous Business Acumen Handbook, which is right here.

Data Visualization

The Secret PM Handbook

MAY 18, 2017

This guy might have too much knowledge. Knowledge is power. Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. Knowledge of how to do the job. How to do the job faster, or with fewer errors, or with better outcomes.

Research Software

The Secret PM Handbook

SEPTEMBER 1, 2017

No (picture credit at the bottom). Sometimes No Is The Right Answer. Can you talk to me about a time when you had to say no to a customer? Why did you have to say no? How did you handle it? Customers often make feature requests that seem obvious on the surface, but which in fact are misguided or a bad idea.

Data Visualization

The Secret PM Handbook

MAY 5, 2017

” video , from my (still in production) Secret Product Manager Handbook series. Let me know in the comments what you think about the Secret Product Manager Handbook. For a longer explanation of the Secret Product Manager Framework check out the “What Is Product Management?” Keep in touch.

Framework

Mind the Product

JANUARY 10, 2017

Write a Handbook. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. You should spend some time and thought into how to design each field the stakeholder is supposed to fill out.

Research Software

The Secret PM Handbook

DECEMBER 12, 2017

I’m excited to announce The Secret Product Manager Handbook is available for pre-order ! I always wanted the “secret handbook” – so I wrote it. The Secret Product Manager Handbook i s all the things I wish someone had told me. The Secret Product Manager Handbook. Contents and structure.

Product Manager

The Secret PM Handbook

DECEMBER 12, 2017

I’m excited to announce The Secret Product Manager Handbook is available for pre-order ! I always wanted the “secret handbook” – so I wrote it. The Secret Product Manager Handbook i s all the things I wish someone had told me. The Secret Product Manager Handbook. Contents and structure.

Product Manager

Intercom, Inc.

JUNE 27, 2018

We’ve just launched our latest book, The Growth Handbook. That’s what The Growth Handbook is all about. Grab your free copy of The Growth Handbook today , and best of luck on your own growth journey. The post Announcing our latest book – The Growth Handbook appeared first on Inside Intercom.

Books

Intercom, Inc.

SEPTEMBER 18, 2018

Today we’re publishing a brand new, four-part series on sales – The Sales Handbook. The Sales Handbook is here to help. Over the coming weeks, we’ll be releasing the rest of The Sales Handbook. The post Announcing our new four-part series on sales – The Sales Handbook appeared first on Inside Intercom.

Differentiation

Product Innovation Educators

MARCH 27, 2023

The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. Many companies find this valuable, and some later win the award after adapting their practices to reflect what they learned from us. [9:40]

User Testing

The Secret PM Handbook

JANUARY 7, 2018

It’s exciting to see the first review of The Secret Product Manager Handbook ! The post “Compact, Immediately Useful, and Enough Depth” – The First Review appeared first on The Secret Product Manager Handbook. You can also follow him on Twitter at @prodbistro.

Article

Product Innovation Educators

SEPTEMBER 23, 2019

The author of The Secret Product Manager Handbook , Nils Davis, joins us to discuss his tips for better presentations. Useful links: Nils’s book, The Secret Product Manager Handbook. The author of The Secret Product Manager Handbook, Nils Davis, joins us to discuss his tips for better presentations. Innovation Quote.

Presentation

The Secret PM Handbook

AUGUST 27, 2018

The post “I Have An Idea” – How I Evaluate Product Ideas appeared first on The Secret Product Manager Handbook. (Check out Finding Market Problems Resources for a bunch of ideas and guides from me and others on how to do that.).

Product Manager

Intercom, Inc.

FEBRUARY 12, 2019

This post was excerpted from “The Sales Handbook” The post Why SaaS growth isn’t just about acquiring new customers appeared first on Inside Intercom. The plain truth of the matter is that companies built on recurring revenue can’t afford to treat customers like they’re disposable.

Startups

Product Innovation Educators

JANUARY 1, 2024

Our second book, Corporate Explorer Handbook , says that as management consultants and academics we don’t know all the answers. Our second book, Corporate Explorer Handbook, says that as management consultants and academics we don’t know all the answers. Most of the answers are in the field with the people doing this.

Analytic Tools

The Secret PM Handbook

JULY 13, 2018

The post The Secret Truth About Your Methodology and Processes appeared first on The Secret Product Manager Handbook. If you like this post, please Like it, tweet it, share it! If you don’t like it, leave a comment and tell me why.

Agile

The Secret PM Handbook

APRIL 18, 2018

The post Storytelling For Product Managers – The TL;DR Version appeared first on The Secret Product Manager Handbook. If you start using this structure for telling your stories about yourself, your customers, and your market, your reputation will soar. To learn more about PSR, check my previous post.

Product Manager

The Secret PM Handbook

NOVEMBER 11, 2017

appeared first on The Secret Product Manager Handbook. Likewise, your focus will go from 30,000 feet to 1 foot and back multiple times per day. So mental flexibility is critical. […] The post Hello Product Managers!

Product Manager

The Secret PM Handbook

AUGUST 17, 2018

And you can find more on objection handling in any handbook on how to sell more effectively, like Dan Pink’s To Sell Is Human.”. The post Persuasion Tips: Pre-Handle Objections appeared first on The Secret Product Manager Handbook.

Weak Development Team

Product Innovation Educators

APRIL 10, 2023

Useful links: Visit DriveStrategy.com Connect with Doug on LinkedIn Check out Bob Moesta’s The Jobs-to-be-Done Handbook Innovation Quote “You can’t just give someone a creativity injection. Action Guide: Put the information Doug shared into action now. Click here to download the Action Guide.

User Testing

Product Innovation Educators

JULY 6, 2020

After the startup world rapidly adopted the Lean methodologies, I wrote The Startup Owner’s Manual: The Step-by-Step Guide for Building a Great Company as a handbook for how to use those methodologies. [19:48] Customer Development, Agile Engineering, and the Business Model Canvas became the Lean Startup.

Startups

Gainsight

SEPTEMBER 19, 2022

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

Customer Experience

The Product Coalition

JANUARY 28, 2021

I credit overengineering for that really complex change management process or that 200 page employee handbook you may have been asked to read. I suspect it has something to do with creativity. It’s not limited to software development either?—?I

Construction

The Secret PM Handbook

SEPTEMBER 1, 2017

The post How To Say “No” To A Feature Request appeared first on The Secret Product Manager Handbook. (Image “No” copyright (c) 2014 Henry Burrows, Attribution-ShareAlike 2.0 Generic – CC BY-SA 2.0 ) .

Data Visualization

Intercom, Inc.

FEBRUARY 14, 2019

Check out the slides from my talk below or on SlideShare : If you want industry-tested advice for growing your company, especially beyond the first phase, download The Growth Handbook : The post 5 strategies to drive your next wave of growth appeared first on Inside Intercom.

Strategy

The Secret PM Handbook

FEBRUARY 9, 2018

The post What Successful Companies Do To Get Better Leads appeared first on The Secret Product Manager Handbook.

Data Visualization

The Secret PM Handbook

AUGUST 7, 2018

The post Persuasion Tips: Have A Goal appeared first on The Secret Product Manager Handbook. And if you like this article, please share it, and subscribe to the site and my email newsletter.

Presentation

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Take a look at ‘Product-Led Success: The Professional’s Handbook.’. Download your free copy of Product-Led Success: The Professional’s Handbook now. What is product-led success?

Feedback Software

The Secret PM Handbook

MAY 5, 2017

” video , from my (still in production) Secret Product Manager Handbook series. Let me know in the comments what you think about the Secret Product Manager Handbook. For a longer explanation of the Secret Product Manager Framework check out the “What Is Product Management?” Keep in touch.

Framework

Product Innovation Educators

OCTOBER 17, 2022

We have a body of knowledge, an academic journal, a certification, tool books, and handbooks. Academics do the research; service providers translate the research; and practitioners put the research into practice. Those resources go from academic endeavors to making thing practical.

Research Software

The Secret PM Handbook

OCTOBER 9, 2018

The post 3 Proven Ways To Help Your Sales Team Beat Quota appeared first on The Secret Product Manager Handbook. Let me know in the comments, or drop me an email – nils@secretpmhandbook.com.

Sales Training

The Secret PM Handbook

OCTOBER 1, 2017

appeared first on The Secret Product Manager Handbook. And after you’ve been a product manager for a while we assume you have proven to yourself and others that you should be a product manager, that it’s the appropriate job for you. And at that point I start asking a whole different set of questions, of course!

Product Manager

The Secret PM Handbook

JULY 20, 2018

The post Mental Models Applied: Using A 2×2 Chart For Handling Competitive Objections appeared first on The Secret Product Manager Handbook. A more generalized matrix – [link].

Differentiation