The Product Guy

NOVEMBER 13, 2018

As product managers, we have chosen a career path in which there are ever-changing demands on our attention. The cause of these problems may be that we are time inefficient – we lack the ability to appropriately manage our time in order to complete our priority tasks. Prioritizing Work Items – List Managers.

Customer Experience 312

Customer Experience Product Management Product Manager Data Visualization 312

The Product Guy

MARCH 23, 2018

> What do you like least about being a product manager? Bureaucracy is my least favorite part of Product Management. Even if you are an excellent Product Manager, you’re only as good as the environment you are in. So many companies have policies and practices that prohibit people from learning and experimenting.

Product Management 244

Product Management Product Manager Management Management 244

Mind the Product

AUGUST 16, 2019

At #mtpcon San Francisco, Brandon Chu, VP of Product at Shopify, provides some insight into what he considers the most interesting challenge in his career: managing platforms. Platform Product Managers Need Specific Skills. Operations: This is important for product managers of any product, but it is doubly hard for platforms.

Customer Experience 188

Customer Experience Data Visualization Management Management 188

Intercom, Inc.

APRIL 28, 2021

Cloud costs can be awkward and are constantly evolving, as proven by the growing world of cloud financial management (FinOps). Take a reactive approach to cost management. This team can take on the everyday management of your infrastructure costs, for example: Developing a savings plan policy for your top-tier infrastructure.

Data Visualization 212

Data Visualization Reporting Tools Government Customer Experience 212

Alchemer Mobile

MAY 7, 2025

Let shoppers know you updated return policies, fixed a product page, or improved delivery tracking. From cashiers to digital product managers, customer experience is everyones responsibility. When accountability is built in, customers are far more likely to see their feedback drive real change. Create a culture where everyone owns CX.

Feedback Software 130

Feedback Software User Testing Customer Feedback Data Visualization 130

Product Innovation Educators

APRIL 15, 2024

Summary of some concepts discussed for product managers [2:41] What advice have you received that helped you think about how to have more successful influence in the organization? 18:21] What should product managers know before implementing a successful practice in a new company?

Product Management 310

Product Management User Testing Product Manager Product Research 310

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Business trips may be exhausting for both those who travel and those who manage them behind the scenes. It is very hard to plan, distribute, and manage finances for such excursions.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Product Management Unpacked

JULY 16, 2020

Just a few months ago, CMU MS in Product Management Program celebrated a very special day – 05/13/31. McElroy wrote a memorandum that gave birth to the field of Product Management. Jeff Lash VP and Group Director, Product Management Research @ Forrester. Ash Maurya Founder @ LEANSTACK.

Product Research 182

Product Research User Testing Product Management Product Manager 182

Product Culture

NOVEMBER 20, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Roadmap 90

Roadmap Naming Reference Events 90

Product Innovation Educators

DECEMBER 17, 2018

Summary of some concepts discussed for product managers. [2:04] You also need to overcome policy, process, and governance that was not built to accommodate innovation. Thank you for being an Everyday Innovator and learning with me from the successes and failures of product innovators, managers, and developers.

Feedback Software 185

Feedback Software User Testing Product Management Product Manager 185

The Product Coalition

JANUARY 16, 2022

While articulating trade-off decisions, always use a visual approach As Product Managers, we have to make trade-off decisions almost daily. Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. This way it sets boundaries for discussion topics!

Product Management 199

Product Management Product Manager Document Leadership 199

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Nobody rants quite like Laura Klein. Building better products.

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

Intercom, Inc.

MARCH 26, 2020

Our leadership team is fully engaged in the active management of our response during this challenging period. We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. We are conducting interviews and onboarding new employees remotely. Business continuity.

Customer Experience 193

Customer Experience Data Visualization Travel User Testing 193

Mind the Product

FEBRUARY 19, 2019

What are the benefits of taking on such an initiative, and how does product management give you the best possible chance of success? How Does Product Management Enable Digital Transformation? That’s where product management comes in. As product managers, we’re responsible for discovering “what” needs to be done, and “why”.

White Paper 165

White Paper Analytic Tools Technical Review Data Visualization 165

The Product Coalition

OCTOBER 4, 2022

Higher management feels the pressure of not getting projects out on time thereby having a considerable effect on the revenue of the company. Product managers feel that they are a part of the feature factory and not being able to concentrate on the vision and strategy of the product. And the solution is called “The Shape up Method”.

Research Software 148

Research Software Product Management Product Manager User Friction 148

Product Innovation Educators

OCTOBER 14, 2024

How product managers can use AI to work more efficiently Watch on YouTube [link] TLDR AI is changing how we manage products and come up with new ideas, giving us new tools to work faster and be more creative. We’re talking about how artificial intelligence (AI) is changing the way we manage products and come up with new ideas.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

Intercom, Inc.

MARCH 25, 2021

This is allowing for improved patient experience, increased workflow efficiency, and effective data management. So if you’re an Intercom customer and would like to implement a BAA or see the HIPAA attestation report, reach out to our Sales team or your account manager today. More than 500k healthcare conversations are powered daily.

Healthcare 268

Healthcare Data Visualization Reporting Tools Technical Review 268

The Product Coalition

FEBRUARY 3, 2022

I managed many remote and hybrid teams for large brands. Working with your human resource partners and hiring managers, invest time in creating a great employee onboarding experience. Prioritize work and manage workload. 2: Clear Policies. Most discussions of remote work start with a discussion of policy.

Technical Review 158

Technical Review Software Review Feedback Software Customer Experience 158

Lenny Rachitsky

MAY 11, 2025

Previously, he spent nearly eight years at Palantir, working as a forward-deployed engineer. His work at Palantir ranged from accelerating the Covid-19 response to applying AI to drug discovery to optimizing aircraft manufacturing at Airbus. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

Research Software 113

Research Software Feedback Software User Testing Data Visualization 113

Product Culture

FEBRUARY 5, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Naming 90

Naming Branding Books Information 90

Gocious Blog

JANUARY 16, 2025

In todays world of constant flux, product managers face the formidable challenge of navigating volatile markets. Whether its shifting consumer preferences, unexpected policy changes, or disruptions in regional markets, agility has become the cornerstone of successful product management.

Agile 52

Agile Marketing Product Management Product Manager 52

Intercom, Inc.

NOVEMBER 4, 2020

Banners are a useful and unobtrusive way to highlight essential need-to-know information as your customers navigate around your site – such as cut-off dates for guaranteed delivery, holiday return policies, and even your company’s COVID-19 precautions – so your customers don’t need to contact your team or go digging to find important information.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Product Talk

MAY 18, 2022

Don’t go to your VP of marketing or VP of sales and say, “All my product managers need access to customers.” A Few Tips for Working with Sales and Account Managers. Salespeople and account managers tend to be protective over their customers. The product manager had an uncle who was a doctor.

User Testing 302

User Testing Customer Experience Customer Feedback Product Research 302

The Product Coalition

SEPTEMBER 28, 2022

Using the ‘Kernel’ from Richard Rumelt’s ‘Good Strategy/Bad Strategy’, specifically insights and developing a guiding policy allows you to enable your team and avoid micro-managing. It was clear that I didn’t understand strategy and its place in managing people and executing. strategy needs to be cross-departmental.

Weak Development Team 148

Weak Development Team Product Strategy Strategy Product Research 148

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. Change is the only constant.

Product Management 174

Product Management Product Manager Management Management 174

The Product Coalition

MAY 27, 2021

The secret to acing a product management interview isn’t just knowing what questions to expect. The Most Common Product Management Interview Questions What do you see as a Product Manager’s main role within product development? Why do you want to be/what do you love about being a Product Manager? Behind the Questions… 1.

Weak Development Team 167

Weak Development Team Product Management Product Manager User Testing 167

Product Culture

NOVEMBER 27, 2024

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. We will treat your information with respect.

Naming 52

Naming Framework Events Information 52

The Product Coalition

FEBRUARY 3, 2023

That’s exactly how I discovered the world of Product Management. My first job I was working in the Group health actuarial team to analyze customer health claims data and developing pricing for current-year policies. I was about to click back when I noticed the term “Product Manager” on the headline. Just don’t give up.

Product Research 156

Product Research User Testing Product Management Product Manager 156

Product Talk

MARCH 17, 2020

Today, in response to COVID-19 , many companies are instituting mandatory work-from-home policies. Last summer, at Mind the Product SF , I gave this talk on the power of showing your work as a way to manage stakeholders throughout the discovery process. Showing your work helps you manage stakeholders throughout the discovery process.

Product Research 328

Product Research Document Customer Experience Reference 328

UX Planet

MAY 25, 2025

Wallet Management: Give Users Full Financial Control At the heart of any finance app is the Wallet where users can see their money, move their money, and feel incontrol. Transaction Management: Build Trust with Transparency No one likes guessing where their money went. Good transaction management means clarity, simplicity, andspeed.

Finance 72

Finance Customer Experience UX Startups 72

Mind the Product

OCTOBER 3, 2018

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy. In product teams, this may often be the product manager, but not always. Arc of Change. Recurring Systems.

Research Software 172

Research Software Feedback Software Product Research Leadership 172

Product Takeoff

MARCH 19, 2019

To achieve that level of confidence and to build products in that space we as product managers have to focus on a few key principals before we plan on getting the next thing in the marketplace.The four major principals we generally go by are Vision, Strategy, Team and Rapid learning.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Mind the Product

MARCH 12, 2020

How does it help modern product management organizations to scale effectively? What Product Managers do. Our product squads at InVision usually consist of a product manager, designer, engineering manager and four to seven engineers. There is demand for product managers to perform more tasks. Supporting onboarding.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

The Accidental Product Manager

FEBRUARY 28, 2022

Can product managers successfully promote e-cigarettes using social media? When you think about all of the products that product managers are responsible for, there are a number of them that come to mind as being “difficult” products to successfully manage. Image Credit: Lindsay Fox.

Marketing 121

Marketing Product Management Product Manager Management 121

The Product Coalition

MARCH 23, 2022

If you’re into building up or developing an organisation or you’re deep into agile coaching, sooner or later you might come around the question for a Product Manager and/or a Product Owner. Introducing Product Management means to install a discipline and to make the company product led and vision oriented. There is no need to differ.

Product Management 155

Product Management Product Manager Differentiation Management 155

Intercom, Inc.

JANUARY 29, 2020

On the other hand, reassuring them that the decision reflects your company policy or product vision can quell their frustration while still making them feel heard. Our support reps will routinely run through the logic behind product decisions with our engineers and product managers. Don’t change your tone of voice.

Customer Experience 284

Customer Experience User Testing Customer Feedback Feedback Software 284