Intercom, Inc.

JUNE 13, 2018

Companies still do that. Unlike other functions that you have (or will have) in your company, staging events can directly connect you to four audiences at once: your customers (the people who pay you), your users (the people who use your product), your prospects (people you want to become customers) and the rest of the industry.

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Intercom, Inc.

SEPTEMBER 30, 2021

The company means a great deal to both of them. For her, this is one of the most pressing issues of our time. To kick things off, could you tell us a little bit about yourself and your background? Rebecca: Little Otter is a digital mental health company for families with children 0–12 years old. Rebecca: Yeah.

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The Product Coalition

FEBRUARY 8, 2018

The 10 Thorniest Problems In Product (And The Solutions That Successful Companies Are Using To Tackle Them) As research for my upcoming fourth book, I’ve been interviewing dozens of product leaders and creators. Seen from the perspective of the company, trust and confidence, almost always lead to alignment. Thank you!

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Research Software Feedback Software Analytic Tools User Testing 60

Product Talk

FEBRUARY 12, 2020

Want to check out the other people and companies we’ve featured? Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. But from her earlier work with the product team as a data scientist, she has a sense of how the team used to operate.

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Product Research Data Visualization User Testing Research Software 175

The Product Coalition

JANUARY 15, 2019

More & more early-stage capital is going into pre-product companies. These companies take longer to launch usable things, often limit customer visibility/feedback pre-launch, and bake in assumptions about the future with limited ability to adjust to unforeseen shifts. Here’s what I mean: 1? —? Demand was through the roof?—?and,

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Feedback Software Customer Feedback White Paper Data Visualization 84

Nulab

JUNE 30, 2020

Firstly, I should mention that we don’t use email at Nulab internally. In my past experience, for most companies, email is the most common way to communicate with coworkers, since it helps you document work and you can look up information in it. . Instead, we use Backlog to organize our tasks and discuss them with team members.

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Data Visualization Technical Review Customer Experience Document 91

Business of Software Conference

JULY 24, 2020

You should be in the (Zoom) room where it happens. ” Mark: “Do you get a sense of how other companies are approaching it? Certainly over here in the UK, in most of the software companies I know of, no one’s planning on being in their office till 2021.” The hourly workers are in a terrible position.

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Events Entertainment Government Travel 59

Intercom, Inc.

AUGUST 8, 2019

? ? ?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. While most companies are rushing to automate, Slack is taking a different approach, opting instead to offer real one-to-one interactions. Kick things off for us by telling us a little bit about your career journey.

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freshtrax

MAY 24, 2022

The good thing about this talk is that it reminds us that the way people see things is surprisingly simple. At the beginning of the talk, Donald states that he does not use his Philips Starck juicer to squeeze juice from fruit, but keeps it as an ornament on his front porch. For this reason, sedatives were used to quiet the children.

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UX Data Visualization User Testing Reporting Tools 105

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. Way back when we were trying to grow our first company, which was called Exceptional, a Ruby on Rails error tracker, all we ever stressed about was the funnel. To bring us up to early 2014, you might be familiar with Product Hunt.

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Customer Experience User Testing Weak Development Team Definition 223

The Product Guy

NOVEMBER 13, 2018

Often, we feel that there is not enough time in a day to get everything done or to handle all of the priorities in front of us. Unfortunately, many of us are balancing a number of priorities, and it’s easy for us to work on the smaller items of today instead of the larger items of tomorrow. Make it a habit.

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PMLesson's Ace the PM Interview

MAY 14, 2021

Photo by ThisisEngineering RAEng on Unsplash First and foremost, let us introduce engineering management in general. Aspiring EMs may also be hard pressed to find a job posting asking for less than 3-5 years of engineering experience, competency in some common programming languages, and hands-on experience with leading technical teams.

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Software Engineering Engineering Reporting Tools Feedback Software 92

Mironov Consulting

NOVEMBER 10, 2016

But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. Some Engineering teams are unmotivated, though. See Marty Cagan’s Missionaries vs. Mercenaries.

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Andrew Chen

JUNE 21, 2017

After weeks of discussion with the product team, we’d hit the final stretch, and TK and I holed up for a few hours in a conference room to finalize my role at Uber. started a company at zero that’s creating work for 13,000+ people at HQ and millions of drivers. Here they are: Thijs Niks: Starting a company is hard.

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Transportation Vision Leadership Reporting Tools 110

The Product Coalition

MAY 21, 2020

While no company has ever gone out of their way to build ugly products, when consumer tech really started taking off in the late-eighties/mid-nineties, what mattered most was that the technology worked. When thinking about your product design, try to avoid creating something that only exists to compete with another company.

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User Testing Research Software Data Visualization Feedback Software 78

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I can pretty vividly remember the first Pulse conference I attended back in 2013.

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Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

FEBRUARY 7, 2019

For the sake of our listeners, could you give us a rundown of your career to date? I started my first company, which was called Centrata. How has that transition been for you, going from the giant company that is Google back to the early-stage startup that is Coda? Yeah, it’s been a big leap for us.

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Feedback Software Reporting Tools User Testing Data Visualization 171

ProductPlan

JULY 30, 2021

Product” roles vary so much from one company to the next. Many companies are lacking in this area, so I don’t blame them if it’s lacking. But I want to see at least some awareness of the value of using metrics and how they considered implementing them. Or is it a simple regurgitation of the facts and events that transpired?

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PMLesson's Ace the PM Interview

MAY 4, 2020

This may include building demo videos or working with marketing to get press about the upcoming launch. NPS scores measure customer experience by giving users the ability to tell us, on a scale of 0-10, how likely they are to recommend our product to a friend or colleague. Sometimes this can even include listening to a podcast episode.

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User Testing Enterprise Data Visualization Product Research 52

PMLesson's Ace the PM Interview

APRIL 9, 2020

Hot off the presses, Career Karma’s review was published only days ago and focuses on coding bootcamps with an online option. Yes Walk Away With: Industry-vetted experience and a diverse portfolio, 1:1 mentoring throughout, and as a stong post-graduation support network of over 1000 graduates and 600+ partner companies.

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Software Review Data Visualization Technical Advisors Analytic Tools 52

BrainMates

MARCH 6, 2018

Four of those are what we call “good life learning and character building” And what I do a lot of the time is parachute into San Francisco area companies as the interim or temporary Head of Product. Either the head of product walked out the door or the company forgot to have one or they don’t know how to spell product management.

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User Testing Feedback Software Product Management Product Manager 75

Userpilot

OCTOBER 2, 2019

Not only that, but simply showing us around a product that we can clearly see for ourselves is a little pointless. Sure, that’s kind of useful, but most of us could probably have figured that out for ourselves. A lot of SaaS companies opt for product tours simply because they’re easier.

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Business of Software Conference

MAY 15, 2019

Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? And it worked really well in the US. Upcoming Events.

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Research Software Technology User Testing Fractional CTO 55

Userpilot

JANUARY 8, 2021

Jump on a call with us! But there is always room for improvement-especially if it sits below your industry average. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Last year the average NPS for SaaS companies was 26 , so the number is trending upwards.

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Analytic Tools Feedback Software Data Visualization Weak Development Team 65

Modus Create

MARCH 4, 2020

The market is further fragmented by companies that implement devices that require their own hub and protocols. You’re going to have to adopt one of these and/or use a hub that speaks multiple protocols. A button on your nightstand that turns off everything in the house when you press it at night. on Amazon as of this writing.

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Reporting Tools Naming Technology Entertainment 64

Alchemer Mobile

APRIL 14, 2020

Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company? Similar to Patricia, I studied computer science and also started at Microsoft, and left about four years to build my own company. I’m Priya. Priya : Sure.

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Intercom, Inc.

AUGUST 1, 2019

But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination. This week, I invited Michael to come on the show and tell us about their growth strategy. In just one year, your company’s grown to: 200 people, a $2.6

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Strategy Data Visualization Analytic Tools Startups 36

Business of Software Conference

FEBRUARY 26, 2019

It felt pretty awesome to test the limits in this room full of people. Ah, and um, the reality of it is though is that all of those barriers and boundaries and limits are coming from us. Uh, and I work with people and companies to show them that there are more creative ways for doing our less like technically creative work.

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Reporting Tools Technical Review Software Review User Testing 49

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. So you’ve got the early adopters, which are your Silicon Valley companies. So it goes in waves, doesn’t it? Like any adoption curve.

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Customer Experience User Experience User Testing Research Software 50

Roadmunk

APRIL 17, 2018

Can you start by telling us who are you and what do you do at Vox? And I work for Vox Media, which is the parent company of a ton of news brands like Vox, SB Nation, The Verge, Eater, Curbed, Racked. Can you tell us why you made that transition and how did you make that transition? Can you walk us through what that project was?

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Reporting Tools User Testing Research Software Product Research 53

Sachin Rekhi

MARCH 6, 2009

While getting large well-known companies to use your developer platform provides great case studies that will help you convince other developers to jump on board, you have to trade this off with the fact that large companies take a long time to decide whether to engage as well as a long time to build. Evangelizing a Platform.

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Data Visualization Reporting Tools User Testing Entertainment 60

Intercom, Inc.

APRIL 30, 2020

How do you pull the plug on work and unwind when your bosses are a click away on your computer that just so happens to be one room over? In the meantime, phone calls and video chats have become our best tool not just for replacing company meetings but for staying in touch with family and friends, too. One way is through video chat.

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Research Software User Testing Government Customer Experience 211

Intercom, Inc.

FEBRUARY 18, 2021

“I believe in this company – the vision and the mission and what we’re doing, and it’s a company that invests in people” I went to the Boston Consulting Group for a few years and then I went to business school at Stanford for a few years. Headspace, LegalZoom, a whole bunch of other companies.

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The Product Coalition

JANUARY 26, 2021

As outlined by Dan Pink in his landmark book Drive, what really moves us are three core drives?—?autonomy, Both aspects are described as being equally important , which really resonated with us as we had seen first-hand the outcome of neglecting process. autonomy, mastery and purpose. “At not assumptions.

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Intercom, Inc.

SEPTEMBER 26, 2018

But first, can you give us a quick recap of your career so far and how it led to you writing this book? My first job was working on the website for Oakley, the sunglasses company. Jake: We have a lot of demands on us today. Most of us are very close to making some small shifts that change the game. It means you have work.

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Books User Testing Weak Development Team Messaging 128

Atlassian

JANUARY 27, 2022

Each new year prompts us to pause and take stock. Their determination and resilience inspire us to bring our best, most energetic selves to work every day. We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Fellow shareholders, Prefer a PDF?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Mind the Product

FEBRUARY 21, 2017

Which companies are working on IoT today? This trend is fuelled by companies around the world embracing the IoT trend and launching more and more products that are connected to the internet. There are many companies launching incredible applications with IoT. Understand What Types of Companies you Could Work for.

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