Intercom, Inc.

JULY 25, 2018

Four of us signed the incorporation documents for Intercom Inc, in August 2011. Fun fact: do you know what one of the majors causes of startup failure is? Rare is the startup advice that survives first contact with reality. Startups do to the relationship between the founders what a dog does to a sock.” – Paul Graham.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

freshtrax

AUGUST 6, 2019

Have you ever wondered where the name “btrax” comes from? From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. The second Japan Night event in 2011. The origin of “btrax”.

User Testing 81

User Testing Customer Experience Naming Vision 81

UX Planet

APRIL 29, 2024

The Lean Startup messed everything up In the old days, the open-source community talked about RERO ( Release Early, Release Often ). In 2011, Eric Ries published The Lean Startup redefining the term as the smallest thing you could make to validate a hypothesis. So, why is the MVP concept so divisive?

User Testing 97

User Testing Customer Experience Feedback Software Product Research 97

Intercom, Inc.

OCTOBER 27, 2022

Alex Delivet , one of the protagonists of the Paris startup scene, has experienced this predicament first-hand. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S., today there are plenty of VC firms, startup incubators, and events for entrepreneurs. And so I made lots of mistakes.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

The Product Coalition

JANUARY 15, 2019

Many of these will surely make for good investments (have made some myself), but, as explained below, their effect on the startup zeitgeist at large concerns me. The lean startup method , once admittedly and unwisely elevated to “necessary and sufficient” status (it’s merely necessary, not singularly sufficient?—?more

Feedback Software 84

Feedback Software Customer Feedback White Paper Customer Experience 84

Mind the Product

APRIL 18, 2017

Previously, Fraser was Director of Innovation and Transformation at Pivotal and she has founded and served as CEO for several startups, including Luxr, an early Lean Startup firm, and Adaptive Path, the world’s first User Experience firm. Caitlin Kalinowski, Head of Product Design Engineering, Oculus.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

Mind the Product

MARCH 16, 2017

Previously, Fraser was Director of Innovation and Transformation at Pivotal and she has founded and served as CEO for several startups, including Luxr, an early Lean Startup firm, and Adaptive Path, the world’s first User Experience firm. Dave Wascha, CPO Photobox. Nate Walkingshaw, Author and CXO Pluralsight.

Research Software 80

Research Software User Testing Product Research Workshop 80

Business of Software Conference

APRIL 7, 2021

A product that started out being built in a bedroom has now evolved into a household name amongst social media management platforms. You will learn about coping with life as a startup founder in the early days, navigating the scale-up years, and how Joel dealt with burnout and stress. What you will learn. Joel Gascoigne.

Entertainment 52

Entertainment Startups Naming Customer Experience 52

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Alchemer Mobile

NOVEMBER 25, 2019

So to give you a little bit of an introduction, and if you’re looking on the webcam, I promise that Robi and I did not coordinate our green and red Christmas attire for today’s webinar, but my name is Ben Johnson. I don’t think Burbn is a household name. So this was when Foursquare used to be cool.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Studio: Product Management

JULY 12, 2021

Soon after its kick-off in 2011, the team identified the importance Shopify has on the eCommerce industry, so they decided on focusing on this platform. Based on their Clutch profile, their partners are mainly startups or mid-sized companies, who are ready to spend an hourly fee starting from $150 with a minimum project size of $10,000.

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

Balsamiq

APRIL 23, 2018

Startups put lots of time and resources into acquiring new users, but positive user experience can help to increase the life time value of an existing user , so, it simply pays off to pay more attention to UX. It was 2011 when I started using Balsamiq. One of Alina's web app projects. Why and how do you use Balsamiq?

User Testing 73

User Testing UX Data Visualization Research Software 73

Intercom, Inc.

FEBRUARY 4, 2021

And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. And even now we set up new companies, we set up a new startup in COVID actually, in lockdown, and we’ve taken that. Or if they type in Ava, which is the name of our high-end car brand, and they can find us on social media pretty much anywhere.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. At UX studio, we work with rising startups and established enterprises worldwide. Our client portfolio is rich and diverse. Adam Fard Design Studio.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

FEBRUARY 22, 2021

Scrum’s Achilles Heel: Product Discovery In the attempt to fill Scrum’s product discovery void, product delivery organizations regularly turn to other agile frameworks like lean UX, jobs-to-be-done, lean startup, design thinking, design sprint?—?just just to name a few. you name it. Read More : (1) Daniel Pink: Drive. (2)

Product Research 101

Product Research User Testing Customer Experience Reporting Tools 101

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. It precisely describes the core of the concept and partly explains the startup curve model. but, oddly, a great many startups and long-standing companies skip this step. Ever heard of Everpix? How about Google Wave? Well, it’s not surprising?—?the

User Testing 63

User Testing Customer Feedback Product Research Customer Experience 63

UX Studio: Product Management

FEBRUARY 26, 2019

A San Diego-based UX design agency, Telepathy originally started as a web design firm in 2011 and later became a UX agency. HBO and T-mobile count among UX studio’s best-known clients, but we have also worked with dozens of fast-growing startups. They also invest heavily in design education. Ideo website. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

UX Studio: Product Management

DECEMBER 7, 2022

From many clients, we’re proud to say that we worked with names such as Netflix, Google, HBO, Zignaly, and IncQuery Labs. The UX research consulting earned a global name with its research expertise, educational content, training, and UX consultancy services. . Both of these writings have been cited in thousands of articles. .

User Testing 52

User Testing Research Software Product Research UX 52

Intercom, Inc.

MARCH 29, 2022

And I’d like to talk you through some of the trends we’ve observed since 2011 and some of the beliefs that underpin what we build in Intercom. We built the first Business Messenger in 2011 because we saw so many new requirements emerge. So we created in-context messaging as a way to do just that”. into B2B software.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Balsamiq

APRIL 23, 2018

Startups put lots of time and resources into acquiring new users, but positive user experience can help to increase the life time value of an existing user , so, it simply pays off to pay more attention to UX. It was 2011 when I started using Balsamiq. One of Alina's web app projects. Why and how do you use Balsamiq?

User Testing 40

User Testing UX Data Visualization Research Software 40

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Intercom, Inc.

AUGUST 26, 2021

Join us as we recall the initial aha moment, the early startup missteps, and the major milestones that have marked our first 10 years. But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. “I just remember the intensity of actually trying to deliver a startup.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

OCTOBER 26, 2020

Our Chairman and Co-founder, Eoghan McCabe , sat down for a chat with Harry Stebbings on the Twenty Minute VC podcast to discuss his startup journey and the lessons he learned while building Intercom. That may be the part that has a chip on his shoulder, but regardless, any endeavor I face into, I ask, ‘How can we do things differently here?’

Leadership 211

Leadership Vision Customer Experience Customer Feedback 211

Intercom, Inc.

JUNE 19, 2019

And that’s why, when I list off Windows, iOS, Facebook, those are some of the biggest names. My biggest thing with startups is that it’s really fun to figure out: How can we equip them? Again, as I mentioned, this was my job back in 2011, 2012, 2013. You need to have at least one bigger name in the marketplace to point to.

Marketing 217

Marketing Weak Development Team User Testing Product Research 217

svpg

SEPTEMBER 30, 2016

So when Microsoft released the most "full-featured word processor ever for the Mac" that crawled on their Macs -- we're talking literally two minutes to startup-- the community immediately started posting in newsgroups that Microsoft was actually trying to "kill the Mac.". The title is not important; the work they do is.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

ProductPlan

SEPTEMBER 8, 2021

How did this upstart go from a novel e-commerce bookseller to a household name and abroad? The name comes from the idea that no team should be so big that two pizzas couldn’t feed everyone. Amazon’s Product Strategy: A Customer-Centric Company Built on Day 1 Startup Culture. Like all great products, it starts with one person.

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Business of Software Conference

MARCH 30, 2021

And there were lots of conferences for startups and lots of conferences for people that were raising funds and IPO going and all sorts of crazy old things. which was way back in 2011, I think and we were running a conference in Boston. So he kind of looked around and said, Well, I don’t really know what to do here. Kirk Baillie.

Weak Development Team 52

Weak Development Team Feedback Software Events Customer Experience 52

Lenny Rachitsky

DECEMBER 24, 2024

Since no one has access to the cap tables of every startup (and if they did, they wouldn’t be allowed to share the data), this is the best information anyone has about investors and fundraising. He’s mostly focused on investing in AI startups these days. Learn more and reach out here. Here’s a neat interview with him.

B2B 135

B2B B2C Research Software User Testing 135