Product Innovation Educators

FEBRUARY 1, 2021

As we move into 2021, the name of this podcast is changing to better reflect our objective here—product managers become product masters. That new name is Product Masters Now. If brands are leading with stock imagery, they’re not even doing what any of us can do. Useful links: Check out Amy’s book on Amazon.

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Data Visualization Positioning Strategy User Testing 257

Product Innovation Educators

APRIL 10, 2023

His name is Doug Stone. After testing them and understanding which brands a consumer would want to satisfy each job, we found the second most important job to be done in quick-service breakfast was owned by a competitor, and it had to do with feeling strong, competent, and capable. His name is Doug Stone.

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User Testing Product Research Healthcare Artificial Inteligence 247

Userpilot

AUGUST 22, 2024

She also authored the best-selling book Go-to-Market Strategist , which already helped over 6,500 businesses successfully plan and execute effective GTM strategies. The book offers actionable, step-by-step strategies based on insights from over 50 GTM experts from leading companies like Hubspot, Miro, and Figma.

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Books User Testing Analytic Tools Feedback Software 105

Product Innovation Educators

DECEMBER 4, 2023

My two journeys fused for me—helping people through new products and helping brand new leaders be effective in the heroic things they’re trying to do. We just wanted to name and describe them so we can do them on purpose whenever we need to. [7:25] Observing leadership and what is repeatable and effective became my hobby.

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Leadership Startups User Testing Government 277

Roman Pichler

AUGUST 17, 2021

Not tied to a solution : Despite its name, I recommend keeping the product vision free from assumptions about the actual product or solution. You can find more information about the product vision board above in my book Strategize and the article The Product Vision Board. Can the Product Vision and the Company Vision Be the Same?

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Product Talk

APRIL 21, 2021

Many tech companies that make voice assistants justify their use of female names and voices by saying that’s what people prefer. Another one that I see come up a lot is this idea of why all of our voice assistants—we’re talking about Siri , Alexa, Cortana —why they all have female names. But this isn’t the full story.

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Product Research User Testing Research Software Analytic Tools 325

Product Culture

FEBRUARY 5, 2025

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. You have to be genuine.

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Intercom, Inc.

JULY 28, 2020

They want fast and personal experiences from all brands, big and small. The move towards building customer relationships in this way is gaining such incredible momentum that we’ve given it a new name here at Intercom. According to Nielsen research, people increasingly expect to interact with brands through messengers.

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Research Software Customer Experience Data Visualization User Testing 290

Roman Pichler

JUNE 1, 2020

As its name suggests, the grid analyses the stakeholders by taking into account their power and interest; it assumes that people take a low or high interest in your product and have low or high power. You can find more collaborative decision-making tips in my book How to Lead in Product Management.

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Weak Development Team Product Research Customer Experience Workshop 347

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. Delta’s booking experience is a fantastic example of intuitive UI. You have exactly three minutes until they close the gate doors.

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Feedback Software Travel Airlines Customer Experience 180

Userpilot

OCTOBER 19, 2024

By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. Helps spread positive WoM Happy customers are more likely to recommend a brand to friends and family based on their positive experiences. Userpilot review on G2.

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Product Innovation Educators

JULY 3, 2023

With us is David Rogers, an expert on digital transformation, a member of the faculty at Columbia Business School, and the author of five books, including The Digital Transformation Roadmap. In an established business, you have a business model, customers, ecosystem of partners and distribution channels, employees, and a brand reputation.

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Artificial Inteligence Leadership User Testing Feedback Software 282

Alchemer Mobile

APRIL 24, 2018

What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. App Name: Duolingo. App Name: DoorDash. App Name: PicsArt Photo Studio. Mobile brands and devices. Venmo comes to mind first, followed by Duolingo and its stunning first-use experience.

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User Testing Customer Experience Artificial Inteligence Naming 203

Product Innovation Educators

APRIL 19, 2021

The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. . His name is Josh Linkner. . Interestingly, he started his career as a jazz guitarist.

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User Testing Product Research Research Software Customer Experience 183

Roman Pichler

APRIL 5, 2022

The following list shares sample rules, which are based on my book How to Lead in Product Management : Always have cameras turned on in online meetings and mute yourself if you don’t speak. Use this decision rule for high impact decisions like setting a product vision and coming up with a brand-new or significantly changed product strategy.

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Product Innovation Educators

OCTOBER 1, 2018

The Messy Middle is also the name of a new book by my guest, Scott Belsky. In the interview, we’ll address a few of the topics from this book, including: Build your narrative before your product, Make one subtraction for every addition, Do the work that needs to get done—even if it’s not your job, and. Scott on Twitter.

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Weak Development Team Customer Feedback Books Customer Experience 169

Product Innovation Educators

JANUARY 11, 2021

This podcast is getting a new name to better align with its purpose of helping product managers become product masters. That new name is Product Masters Now. Autonomous teams for something brand new. Useful links: Check out Teresa’s Innovation Answer Book on Amazon. That new name is Product Masters Now.

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Leadership Feedback Software Vision Naming 181

Intercom, Inc.

JUNE 22, 2020

Author name: Who is the message coming from? When customers engage with a brand, they expect the same top-notch experience across both web and mobile platforms. With Intercom, you can customize them to stay consistent with your branding, optimize them for new promotions, and push major updates across multiple channels.

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Feedback Software Messaging User Testing Customer Experience 236

Intercom, Inc.

MAY 24, 2018

He sat down with me for a chat that ranged from common mistakes growth marketers make with their data to the backstory behind some of Clearbit’s recent, and in some ways unconventional, book launches ( Data-Driven Sales and Data-Driven Marketing ). It takes an email domain name and turns it into 100-plus points of data. Short on time?

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Data Visualization Customer Experience Feedback Software B2B 182

Intercom, Inc.

JUNE 2, 2022

She has worked with brands such as Disney World and The Gap, and just last April, she published her first book: The Power of Customer Experience: 5 Elements To Make An Impact. In today’s episode, we sat down with Elizabeth Dixon to chat about her book and how to design customer experiences that have a lasting impact.

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Customer Experience User Testing Development Team Review Books 223

Userpilot

OCTOBER 28, 2024

This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. A deep sense of loyalty to your brand ! …and tailored in-app tutorials to introduce core features.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. But like any tool, Scrum has its benefits and limitations. 4] Product goals are comparatively new addition to Scrum.

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Product Research Feedback Software Research Software User Testing 383

Product Innovation Educators

APRIL 19, 2021

The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. . His name is Josh Linkner. . Interestingly, he started his career as a jazz guitarist.

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User Testing Product Research Research Software Customer Experience 156

Mind the Product

MAY 25, 2018

JustGiving was a well-known brand, but firmly associated with registered charities. So we decided to come up with a sub-brand that would help us position the product differently and talk more about what it was rather than what it wasn’t. And for that, we needed a new name… Output of one naming brainstorm.

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User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

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Research Software Technology Telecommunications User Testing 244

Mind the Product

MAY 16, 2019

They will be a regular, returning customer asking for more ( strong brand, recurring revenues ). It is a multi-sided platform, connecting product managers and product people who want to exchange their used books. The platform is used for selling and buying used books. Mark talks about a book search. Where do we start?

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Software Review Development Research Software User Testing 177

Mind the Product

APRIL 1, 2020

I think of a meetup more like a dinner party with a special guest rather than a presentation and name tags. In fact, I’ve stopped even doing name tags! People love going beyond theory and hearing real-life stories from the trenches, learning what worked and what didn’t, especially from local brands they’ve heard about and admire.

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Product Research Events Customer Experience User Testing 179

Intercom, Inc.

OCTOBER 15, 2020

In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. We talk about his reasons for writing a book on this topic, his friendship with the late Clay Christensen, and get some further insight on his career so far. The approach for customers is almost always the same.

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Research Software Feedback Software User Testing Customer Experience 265

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. Here are five quick takeaways: To establish a stronger brand and protect the company from competition, Steli recently rebranded Close.io

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Weak Development Team Customer Experience Startups Reporting Tools 184

Userpilot

OCTOBER 10, 2024

The survey also allows for basic customization, such as branding colors. When users sign up for Miro, they don’t want to wade through tutorials or book a demo to learn advanced features—they want to dive right into designing and collaborating. ‹ › Miro’s onboarding process. What can you learn from Miro? What can you learn from Loom?

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Onboarding KPIs Data Visualization Customer Experience User Testing 105

Sachin Rekhi

MARCH 1, 2020

In doing so, I decided to take on a brand new writing project, entitled LettersToZoe.com , where I share all the life lessons I hope to pass on to Zoe on living a happy and meaningful life. Book reviews. I love reading and sharing my biggest takeaways from my favorite books. Types of essays. Scheduling for optimal readership.

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Data Visualization User Testing Customer Feedback Software Review 198

UX Planet

MARCH 3, 2025

LinkedIn | Book aMeeting A landing page is a standalone web page designed to convert visitors into customers or leads, focusing on a single goal such as signing up for a newsletter, downloading a resource, or making a purchase. Use real names and photos for authenticity, such as Rated 4.9/5 5 by over 1,000 customers.

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User Testing Research Software Data Visualization Reporting Tools 59

The Product Coalition

OCTOBER 21, 2020

The AIDA acronym represents the four progressive stages in this model for A ttention, I nterest, D esire, and A ction that occur from the very first moment a consumer is aware of a product or brand to the actual moment the purchase is made. Reciprocity?—?this

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Data Visualization Analytic Tools User Testing Construction 166

Product Talk

JANUARY 24, 2024

If people message back, Ben answers questions or engages in an actual conversation, making it clear that his goal is to book an interview. Hi <name> My name is Jess and I’m a UX Researcher based in Melbourne. Once people accept the connection request, Ben will ask for the interview.

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Research Software Feedback Software User Testing Customer Experience 305

Intercom, Inc.

JULY 31, 2019

For instance, encourage a first-time visitor to sign up for your newsletter but nudge return visitors to book a demo. Use your chatbot to instantly qualify and book a call with your sales team. Our chatbots can invite leads to book meetings directly. Send high-intent leads directly to sales. Nurture and upsell users. .”

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The Product Coalition

MARCH 10, 2023

These slogans are examples of hyperbole designed to boost the brand power of product businesses. Jeff and Joshua are the co-authors of the Lean UX book series, and the critically acclaimed book entitled, “ Sense and Respond ”. ⚫ Outputs have your name on them for all to see. ⚫ Outputs are timely. Outcomes can lag. ?

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Weak Development Team Reporting Tools Customer Experience Advertising 147

Intercom, Inc.

JULY 4, 2019

He’s just released a new book called Outcomes Over Output. Thanks for joining us on your book tour. Let’s start by hearing about your background and what made you write this book in the first place. First of all, I wanted to just thank you for writing a short business book. Brian: Josh, welcome to Inside Intercom.

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User Testing Customer Experience Feedback Software Research Software 212