The Product Coalition

OCTOBER 9, 2023

“If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? He might have looked for some improved diet that would give horses greater stamina. He might have sought some way of breeding faster horses. Yet, time and time again, we hit a wall.

User Testing 109

User Testing Data Visualization Customer Feedback Customer Experience 109

Intercom, Inc.

DECEMBER 21, 2021

Even more than a good pun, though, I love how customer research is embedded into the very fabric of how we build, market, and sell Intercom. Another year draws to a close, and there won’t be many people sorry to leave this one behind us. And yet, here at Intercom, we have been determined to make the most of these difficult times.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

AUGUST 24, 2021

Its use has been a true revolution in industrial plants, since it allows building a connected and efficient industry that is capable of optimizing its resources and production. Reflecting on this and other issues related to the Internet of Things, here are some of the key characteristics that are part of the Internet of Things.

Data Visualization 110

Data Visualization Development Transportation Customer Experience 110

Intercom, Inc.

OCTOBER 26, 2020

Our Chairman and Co-founder, Eoghan McCabe , sat down for a chat with Harry Stebbings on the Twenty Minute VC podcast to discuss his startup journey and the lessons he learned while building Intercom. What was the motivation to build Intercom? How did that journey begin? I don’t know if there’s a lot more to it than that.

Leadership 211

Leadership Vision Customer Experience Customer Feedback 211

Userpilot

APRIL 30, 2024

Marty Cagan is the founder of the Silicon Valley Product Group (SVPG), a consultancy firm that helps companies build successful products. Marty Cagan is the founder of the Silicon Valley Product Group (SVPG), a consultancy firm that helps companies build successful products. Who is Marty Cagan?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Intercom, Inc.

MARCH 27, 2018

This funding will go straight into building great new software at a pace you’ve yet to see from us. Last year, we shipped 156 new things. The most important thing we’re going to do is improve our existing products. Our mission from the start has been to make internet business personal. But we need to do more.

User Testing 224

User Testing Research Software Feedback Software Artificial Inteligence 224

The Product Coalition

OCTOBER 28, 2021

The Internet of Things (IoT) is expanding at a rapid pace. Around 85 percent of all companies in the DACH region rate the IoT as very relevant, according to the study “Internet of Things 2019/2020”. “pexels.com” For many manufacturers and operators of IoT applications, IoT security only plays a minor role.

Data Visualization 146

Data Visualization Analytic Tools Systems Review Customer Experience 146

The Product Coalition

DECEMBER 28, 2022

Explore-things-web-development-vs-app-development Are you confused about web development vs app development while creating a digital application? When developing a software application, the important thing is to consider cost efficiency. Which platforms are you building on?

Research Software 129

Research Software Web Development Web Developers Development 129

Intercom, Inc.

APRIL 21, 2020

Our mission, as we have often discussed, is to make internet business personal – that goal underpins everything we do and build. One key aspect of forging these personal relationships is not just that customers feel they have a personal connection with a business, but that businesses can actually benefit from knowing their customers.

User Testing 186

User Testing Customer Feedback Customer Experience Product Research 186

Intercom, Inc.

OCTOBER 25, 2022

At Intercom, we believe customer service is changing fundamentally, and we’re building a product that fits the landscape of modern support. This means reimagining the way things have always been done, and reshaping familiar support tools to suit a world where every business is an online business. What are tickets for?

Customer Experience 118

Customer Experience Data Visualization User Testing Information 118

Intercom, Inc.

APRIL 24, 2018

Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. We’re releasing the biggest ever update to our Messenger.

Customer Communications 223

Customer Communications Customer Experience Outbound Customer Feedback 223

Modus Create

FEBRUARY 20, 2024

While we couldn’t invest heavily in sales and marketing, there was one thing we could be excellent at — customer support. Quick tip: You don’t always have to compete for keywords on Google or win at copywriting on the internet. After developing and launching multiple apps, I have definitely learned to be in the second camp.

Analytic Tools 59

Analytic Tools Customer Experience Marketing User Testing 59

The Product Coalition

NOVEMBER 29, 2022

Zoomers are the first digital generation that grew up in an environment with Internet access and information technology. Gen Zers (zoomers) are people born in the mid-1990s?—?early early 2010s. There are about 69 million zoomers in the US and more than 2 billion worldwide (26% of the world’s population). Let’s consider them in detail.

Research Software 107

Research Software Product Research Transportation Customer Experience 107

Intercom, Inc.

JANUARY 24, 2023

This evolution always starts with one thing: a clear product vision. When we looked at things from this higher altitude, we saw a confluence of factors that indicated that the current Messenger product needed to be reinvented. All products follow the same life cycle: development, growth, maturity, decline. Here’s how we did it.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. She creates front-end libraries, a role that perfectly suits her given her life-long passion for user experience, design, and building things. But going into staff plus roles is another beast entirely.

Engineering 204

Engineering Software Review Technical Review User Testing 204

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. One thing was clear: it was time to throw the old playbook out. Listen to the full episode above or check out Brian’s key takeaways below.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. This happened when I started to learn about UXR for the very first time back then in 2020.

User Testing 127

User Testing Product Research Data Visualization Customer Feedback 127

Intercom, Inc.

JUNE 28, 2021

After a monumentally challenging year, we’re keeping a few things top of mind during Pride. Here are some of the things the InterProud community has focused on over a year of being “out while the world is in.” . Here are some of the things the InterProud community has focused on over a year of being “out while the world is in.” .

Education 223

Education Events Naming Positioning 223

Mind the Product

FEBRUARY 22, 2019

In this #mtpengage Manchester talk, Tom Loosemore of Public Digital talks about how to create the right climate internally to do “good” product management, as often, it’s the internal climate that’s more than half the battle of building good products. Show the Thing and how You’re Achieving it. Don’t Tell. Transparency is key.

Government 119

Government Product Research Definition Product Management 119

Intercom, Inc.

FEBRUARY 2, 2022

At Intercom, we believe in the power of sharing cross-functionally. Seeking feedback at various stages of a project helps avoid bottlenecks and silos, and ultimately drives business impact. Diving into a new project is an exciting challenge, but it takes time to develop context, address stakeholder needs, and meaningfully understand the problem.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

UX Studio: Product Management

JANUARY 11, 2023

We always connect sustainability with things we see every day, like waste or smog. Although it does not seem like it, the ‘internet’ footprint is bigger than most countries. In summary, the internet as a whole emits more Co2 than most industries. But what about digital consumption? And it is growing every day.

UX 90

UX User Testing Research Software Feedback Software 90

Intercom, Inc.

MARCH 7, 2018

But what do we know about building technological platforms? Cities are really transformative for the way they enable one thing: connections between people. Cities are really transformative for the way they enable one thing: connections between people. How the city relates to platforms. Maximize network connections.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Intercom, Inc.

DECEMBER 6, 2022

Our mission – the change we want to create – is to make internet business personal. My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. A simple example?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

PMLesson's Ace the PM Interview

OCTOBER 7, 2020

When I interviewed for Google several years ago, the Product Strategy portion of the interview asked questions similar to: “What business would you build on top of self-driving cars?” Building a business on top of a new technology Let's say Google is able to develop self-driving cars. Let’s say internet speed was 100x faster.

Product Strategy 98

Product Strategy Strategy User Testing Data Visualization 98

Intercom, Inc.

JUNE 9, 2021

Instead, they received a last-minute email from us asking if we could drop off their laptop over the weekend, and whether they had stable internet access. We can’t build connections by just saying hi when we bump into each other in the hallways. We want to give our employees the best possible start to their Intercom careers.

Feedback Software 253

Feedback Software Customer Experience Systems Review Presentation 253

Mind the Product

JANUARY 7, 2020

Seneca is focused on building a community and supporting early-stage startups and entrepreneurs, helping them gain access to investors, giving them operational support, and teaching them to build long-term value using the Lean Startup methodology. Not many product people can claim to have coached staff at the White House.

Customer Experience 112

Customer Experience Weak Development Team Startups Consulting 112

The Product Coalition

FEBRUARY 11, 2024

But you know how it is  — temporary things tend to remain permanently , and engineering kept raising a flag that this feature needs more work. I knew it not because I looked at our behavioral tracking (we couldn’t have one, as our systems were installed on-prem and disconnected from the internet). Some even need to be left untouched.

Framework 103

Framework User Testing Customer Experience Definition 103

Intercom, Inc.

JUNE 18, 2020

Today I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO! Here are the emails we sent to the company this morning. Eoghan’s email. Friends, Thanks so much for your time at All Hands.

Vision 132

Vision Customer Experience Branding Leadership 132

The Product Coalition

MAY 23, 2022

A metaverse is a 3D virtual universe enhancing the digital mode of social interaction by incorporating Virtual Reality (VR), Augmented Reality (AR), Mixed Reality (MR), Internet of Things (IoT), gaming, blockchain as well as the principles of social media and commerce to provide engaging user experiences. What is Metaverse?

Customer Experience 121

Customer Experience Inbound Outbound User Testing 121

Mind the Product

JUNE 16, 2021

Randy Silver: Well, by the time people actually hear this episode, I’ll be away somewhere where there’s no internet for 10 days in Scotland. I mean, they have internet in Scotland, just there’s no real reception where we’re going to be. We invited Simon onto the podcast to talk about this approach. Featured [.]

Product Research 99

Product Research Consulting Government Article 99

Intercom, Inc.

SEPTEMBER 21, 2022

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. People did business face-to-face, shaking hands, smiling, and building meaningful relationships. The challenges of customer support today.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

JANUARY 3, 2020

In it, he argues that bots and humans are good at different things. Building successful chatbots starts with choosing the right tasks to automate. A lot of companies set out to build chatbots that will automate their support conversations – but “automate conversations” on its own doesn’t mean anything.

Customer Experience 222

Customer Experience Messaging Naming Branding 222

Intercom, Inc.

APRIL 1, 2021

It’s one of the most visited websites on the internet, curated by a global network of hundreds of thousands of volunteers who have written over 55 million articles in 300 languages. ?. Wikipedia , the beloved, widely-known, free-access web encyclopedia is turning 20 this year. It’s not the first we hear from Janeen.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Intercom, Inc.

DECEMBER 28, 2022

When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers. Well that was quite the year. We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Zara Burke , Principal Editor. Emojis mean business: The characters transforming business messaging.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

AUGUST 8, 2023

There are certain things to consider before you start your own business, including your business model, marketing plan, budget, and many other things. There are certain things to consider before you start your own business, including your business model, marketing plan, budget, and many other things.

Banking 103

Banking Government Finance Naming 103

Mind the Product

MAY 8, 2020

Recognise when you’re wrong and when things are your fault. Recognise when you’re wrong and when things are your fault. Things you can usually get training for. The things that make you who you are, that are almost impossible for anyone else to change. This requires you to build trust and to demonstrate competence.

Customer Experience 145

Customer Experience User Testing Research Software Product Research 145

The Accidental Product Manager

FEBRUARY 5, 2024

Is there a possibility that your product is being used by older customers? If this is the case, what you have done to make it easy for them to use your product? Perhaps this is something that you need to start doing. However, now product managers are starting to listen to their complaints. However, now, they’re a part of most good design courses.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104