Mind the Product

JULY 16, 2019

I’ve found it’s proven useful while the team is discussing the individual topics to differentiate between positive (green) and negative (pink) aspects, as well as general comments (blue). Don’t forget the names on the action items! Of course, you should definitely keep an eye on the time. Bring the retrospective to a close.

Feedback Software 182

Feedback Software Differentiation Agile Positioning 182

Intercom, Inc.

DECEMBER 4, 2019

1 Poor definition of value proposition and feature focus. The first reason is pretty obvious but many companies fail to get market traction due to poor definition of their value proposition. I see three main recurring patterns when looking at companies who struggle to get it right. #1

Branding 210

Branding Weak Development Team Technical Review Airlines 210

The Product Coalition

JANUARY 4, 2021

If you are simply advertising your product, you are educating the market on the product and on why it is better than the competition, namely your unique value proposition. The key to understanding which level you are at lies in understanding where your differentiation is?—?at It definitely wasn’t the first handheld computer.

Education 158

Education Marketing Weak Development Team Advertising 158

Product Management University

DECEMBER 13, 2019

Before you build products or features or create any positioning, start with the solution — the customer’s definition of what they’re doing, why it’s critical to their business and the obstacles standing in their way. The Definition of a Business Solution. Your question * Name *. Both equate to more revenue!

Research Software 100

Research Software Product Research User Testing Workshop 100

Intercom, Inc.

JULY 4, 2019

Here are five quick takeaways: Narrow your definitions. Brian: It seems like it’s one of these things that’s definitely bubbling up in so many different places at the same time. Narrow your definitions. Brian: I think that definition was probably the biggest aha moment for me, reading through this.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

The Product Coalition

JUNE 9, 2023

If you are simply advertising your product, you are educating the market on the product and on why it is better than the competition, namely your unique value proposition. While the marketing strategy is typically not for you as a product leader to define, the unique value proposition definitely is.

Education 146

Education Marketing Weak Development Team User Testing 146

People-First Product Leadership

OCTOBER 22, 2024

This can lead to multiple life changes as we seek new definitions of success, career shifts, and creative pursuits. Picture “He-Who-Must-Not-Be-Named” at the top of the org declaring “Expelliarmus ” - disarming all other viewpoints. What’s the opposite of a high TQ organization? Sound familiar? No worries.

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Johanna Rothman

MAY 6, 2020

Here's how I differentiate the terms: A class includes discussions, polls, or some other interactions. These are my definitions. (If ” If you have better naming ideas, let me know. All these terms mean some imparting of information for another person's use. A seminar might not include any interaction. Series Summary.

Seminar 111

Seminar Workshop Webinar Consulting 111

The Product Coalition

MARCH 7, 2023

This was an insight that I heard from many users, and although we had many features in our app that differentiated us from competitors, I developed a stronger understanding of why our users thought the capability to mix different players in the same bet, is a big differentiator, through this question.

User Testing 157

User Testing Customer Feedback Customer Experience Data Visualization 157

Product Management Lessons from the Trenches

DECEMBER 17, 2018

based on both its definition and its context. Named Entity Extraction?—?identifying This is closely related to Named Entity Resolution which is the process of relating a particular name in a text to an actual person in a repository (called an onomasticon). Part of Speech Tagging?—?identifying Stop Word Removal?—?discards

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

UX Planet

JANUARY 29, 2024

It is very brave, distinct and definitely will Designed to “respect the heritage of both brands, while modernising for the future”, the refresh returns to an earlier iteration of Eurostar, the very first in fact, in 1994. The new Spark logo is not just memorable, it moves, connects revitalises any composition. Those lines are limitless.

Wireless 98

Wireless Travel Branding Differentiation 98

Product Talk

APRIL 17, 2024

I definitely want to get into those conversations and that debate. That was definitely also holding my team back. I’m also wondering if you can really find a hard line between opportunity space, vision, and strategy because a problem—let me name one. We have so many features to deliver. Stephanie: Yes.

Product Research 308

Product Research User Testing Data Visualization Research Software 308

Intercom, Inc.

JUNE 2, 2022

First, find out your differentiator, the quality that uniquely adds value to the marketplace or the customers. Liam: I was going to ask your definition of customer experience, but I feel the story has just given it. His name was Kenneth Cooper. Then, figure out how to properly resource and amplify it. Elizabeth: Yes.

Customer Experience 223

Customer Experience User Testing Development Team Review Books 223

Intercom, Inc.

NOVEMBER 3, 2022

I think one point of differentiation in how we’ve built the surfboard team is it’s become really design-led. “When you’re running a support team, you’re dealing with waves of inflow, and we provide you with the tool to navigate those waves” Liam: I’m fascinated by your name as well.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

OCTOBER 2, 2024

Though Stefan can’t name all their clients, it’s clear they’re focused on launching products that resonate with today’s consumers. After graduating, he worked with organizations like GfK and Ipsos  — big names in consumer insights and market research. What differentiates you from the rest of the market?” to the U.S.,

User Testing 148

User Testing Data Visualization Customer Feedback Research Software 148

Intercom, Inc.

AUGUST 1, 2019

Tara: You definitely had relevant expertise, but I really love that you made the transition from the traditional industry (on Wall Street) to tech. Michael: McDonald’s is probably everywhere, but we definitely remembered their “billion customers served,” and we had that counter. We had some big names.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JUNE 6, 2019

Liam: Very early on, we were definitely working with bigger companies with sizable data just because the problem’s more interesting, and that’s where we saw the opportunity and our vision. And we actually have an out-of-the-box lead score that’s pretty good at differentiating a director at Microsoft from a restaurant owner.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

JULY 21, 2022

Andrew’s name kept popping up when we asked guests who in growth do you think we have the most to learn from? We spend a ton of time on problem definition. There is definitely an innovation in that space. You can hear or read the full interview on the Intercom blog. Andrew Chen: Hyper-growth on the road.

Download 216

Download Feedback Software Data Visualization Customer Experience 216

Mind the Product

JULY 24, 2018

However, there is no free lunch, and reducing labor hours often requires capital expenditures (capex), namely tooling and automation. I am personally against applying a rigid definition to when a new product should be launched, as market conditions often require us to be flexible in determining the proper launch date.

User Testing 100

User Testing Management Management Product launches 100

Mixpanel

SEPTEMBER 21, 2023

The reason I started posting my trades as Sir Jack is because it can feel really uncomfortable talking about finances under your real name. When I started my Race to 10 Million subreddit, there was this one dude, I won’t name him, who gained a large following and claimed to have hit the 10 million.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Intercom, Inc.

JULY 23, 2020

My background is definitely atypical. But starting out my career, it was definitely like, “I want to do this, so let me just do anything and everything I can to get business.” He was super nerdy, super technical and definitely wanted to look at problems from all angles and figure out how to solve them. I feel lucky.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

NOVEMBER 4, 2021

. “I think anyone can see a brand that just doesn’t feel right, and you’re less interested in buying that product or whatever it is” Liam: It is a long list of ingredients like color, typography, illustration, and photography, to name a few. So it can be tricky when you’re playing with all of these elements.

Branding 223

Branding Technical Review Customer Experience Enterprise 223

Product Management Unpacked

AUGUST 8, 2018

Many powerful and recognizable brands have appointed a chief product officer; including Google, CNN, Uber and Forbes to name a few. These three legs of the stool are the definitions of what we are building and how we go to market, and allow for the creating of what Geoffrey Moore discusses as a ‘whole product’.

User Testing 101

User Testing Product Management Product Manager Reporting Tools 101

Intercom, Inc.

JANUARY 31, 2019

The other thing was that we believed sales at its core was about result-driven communication – and if this was true, by definition we needed to focus mainly on creating communication software for people doing inside sales. We’ve definitely heard that story before. You can worry about that later. You know, we’re very open.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Usersnap

APRIL 12, 2019

Definitely not! Such differentiation applies to any combo of Google fans or prospects. Namely, researchers can read and record total body language, not just what a laptop or phone cam portrays. Google’s initial success proved familiar templates can differentiate through minutia; simplicity and brightness in their case.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

JANUARY 18, 2023

And again, we’ve made a lot of strides in device access and internet access, but it’s not completely there yet, which definitely restricts some of the usages of those tools. Kris Jagasia: My name’s Kris Jagasia. One system to rule them all Chris Hull: My name’s Chris Hull. Nothing is taken for granted.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Intercom, Inc.

SEPTEMBER 17, 2020

I called my mom and I asked her if it would be okay to join this no-name company that my friend started. You’re not going to become famous here, or get your name out and make more money through an anonymous forum. So I went there and he asked me if I could join as a sales rep. And she said, “Yeah.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. And that month gets broken into four weeks, which probably gets broken into four features. That’s one side of it.

Roadmap 166

Roadmap Feedback Software User Testing Reporting Tools 166

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. And that month gets broken into four weeks, which probably gets broken into four features. That’s one side of it.

Roadmap 166

Roadmap Feedback Software User Testing Reporting Tools 166

Roadmunk

AUGUST 10, 2017

And for a PM, differentiation becomes more critical. The data you focus on seems to be a key differentiator in SaaS product management. I’ve always worked on SaaS products—so I can’t speak to personal experiences on both sides—but there are definitely different revenue considerations. To name a few: Overall client sentiment.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

Userpilot

OCTOBER 27, 2021

Should you go with big names like WalkMe or Whatfix ? Set up basic contextual onboarding to differentiate user experience. Here’s a rundown of some of the most important differentiating factors: Implementation. Choosing a digital adoption platform (DAP) can be tricky. What’s even the difference? WalkMe vs. Whatfix – use cases.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Actuation Consulting

FEBRUARY 25, 2019

FOR <target market> A concise definition of the market segment. OUR PRODUCT IS <solution category> A generic name to help categorize the solution to the market. OUR SOLUTION <key advantages> Identifies how this product differentiates from the competition in a way that creates value.

Positioning 58

Positioning Consulting Differentiation Document 58

Mixpanel

FEBRUARY 23, 2021

Many definitions of product-market fit are murky, and the pathway to get there even murkier. More than one expert we spoke to pointed to Lenny Rachitsky’s definition matrix, which optimizes for retention, growth, and profitability. And this is what we heard. The problem with defining product-market fit.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

UX Studio

SEPTEMBER 26, 2018

Some great tools measure text contrast, and we definitely suggest integrating some of them into the design process (to name just a few: Webaim Color Contrast Checker ; Luminosity contrast ratio analyser ; Color contrast check ; Color contrast visualiser ). Font-size: Follow the web developing guidelines.

Research Software 91

Research Software User Testing Product Research Web Development 91

Intercom, Inc.

OCTOBER 3, 2019

Your customers should know your employees by name. Dee: Do you find a need to tailor this or make a differentiation between different sectors or businesses, or is it something that there’s almost a formula that you apply? So they’re definitely my aspirational people. Specialize. Onboarding is really that early phase.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Usersnap

JULY 16, 2021

Definitely not! Such differentiation applies to any combo of Google fans or prospects. Namely, researchers can read and record total body language, not just what a laptop or phone cam portrays. Google’s initial success proved familiar templates can differentiate through minutia; simplicity and brightness in their case.

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Mironov Consulting

AUGUST 27, 2017

Major account sales teams, by definition, work only a few large accounts – often assigned from a “named account” list. (An Will this be a “checkbox item” or strong differentiation for us and our customers? An educational software company might assign 30 large East Coast private universities to its Boston-based sales rep.)

User Testing 78

User Testing Banking Reporting Tools B2B 78