Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

The Product Coalition

MARCH 11, 2019

I’ve had multiple occasions recently to reflect on my own leadership philosophy. Not only have I been asked about it explicitly, but in several conversations with friends and others, the topic of leadership has come up with both positive and negative examples. So What is a Leadership Philosophy?

Leadership 103

Leadership Government Vision Positioning 103

The Product Coalition

JANUARY 16, 2022

Always callout non-goals, in addition to the goals for a leadership review you are leading Earlier on in my PM career, while I would call out the explicit goals and feedback I needed from leadership reviews, I never took the time to communicate what we would not discuss. to get alignment. Use the “so-what?”

Product Management 199

Product Management Product Manager Document Leadership 199

Intercom, Inc.

MARCH 26, 2020

Our leadership team is fully engaged in the active management of our response during this challenging period. We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. We are conducting interviews and onboarding new employees remotely. Moving forward.

Customer Experience 193

Customer Experience Data Visualization Travel User Testing 193

ProductPlan

SEPTEMBER 2, 2021

They hold qualified women back from climbing career ladders and reaching a senior product leadership position. Yet, they’re still stubbornly absent from the leadership teams in far too many organizations. The Numbers Don’t Lie in Senior Product Leadership Positions. Paycheck Problems for Senior Product Leadership Roles.

Leadership 97

Leadership Technical Review Reporting Tools Customer Experience 97

The Product Coalition

SEPTEMBER 28, 2022

Using the ‘Kernel’ from Richard Rumelt’s ‘Good Strategy/Bad Strategy’, specifically insights and developing a guiding policy allows you to enable your team and avoid micro-managing. Leadership’s role is to set a framework (or guiding policy ) to allow for good decisions and therefore good actions.

Weak Development Team 148

Weak Development Team Product Strategy Strategy Product Research 148

Intercom, Inc.

MAY 20, 2019

The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Another dimension on which behaviors can be assessed is whether you are demonstrating leadership in your role.

Development 223

Development Leadership Customer Experience Vision 223

Product Talk

MAY 18, 2022

You might need to get buy-in or support from leadership, you may need to collaborate with user research or data science teams, and you will likely experience some overlap with customer-facing teams like sales, marketing, and customer success. But this doesn’t mean that other teams aren’t involved. I suggested they start there.

User Testing 306

User Testing Customer Experience Customer Feedback Product Research 306

Mind the Product

OCTOBER 3, 2018

Bureaucratic: organisations are run by middle management, often based on policy, procedures, rules and regulations. This could be related to Netflix, and its “don’t tolerate brilliant jerks” policy. Authentic Leadership. Without them the culture becomes dysfunctional. Arc of Change.

Research Software 172

Research Software Feedback Software Product Research Leadership 172

Mind the Product

MARCH 12, 2020

Product ops’ Primary Responsibilities: Engineering, design, product team communication / announcements / reinforcing process, policies, and practices. Worked with support leadership to develop a weekly support call between product managers + support team leaders to triage support tickets. How Product Ops Resolved the Problem.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Intercom, Inc.

APRIL 8, 2020

For one thing, (as the Accelerate State of DevOps Repor t has shown) adding more processes and policies to software deployment is actually likely to increase the risk to software delivery. The results showed that many senior engineers, engineering leadership and technical program managers felt that their productivity was negatively impacted.

Software Review 224

Software Review Customer Experience Systems Review Engineering 224

UX Planet

MAY 27, 2025

Designers are hired to fix the interface, while the deeper issuesprocess inefficiencies, policy bottlenecks, brand erosion, product ecosystem inconsistency and a lack of strategic visionremain unaddressed. The Real Role of Leadership Who is responsible for UX? Key steps for leadership to consider: 1. It starts at the top.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Johanna Rothman

MARCH 28, 2023

For a quick checklist for trust in your organization, see How Well Do Your Policies Create Desired Outcomes and Trust? Whenever I had a chance to promote people to a new role, I had a couple of policies: regardless of how often we had one-on-ones before their promotion, we returned to weekly one-on-ones.

Leadership 89

Leadership Customer Experience Feedback Software User Testing 89

Agile Velocity

OCTOBER 1, 2020

Organizational policies and practices (centralized). Leadership Agility: Shaping the System. Leadership agility unlocks the capability for many of those issues to be solved at the team level by ensuring teams have control, competence, and clarity. (For Policies and Practices. Start with Simple: Self Care.

Reporting Tools 115

Reporting Tools Systems Review Agile Leadership 115

BrainMates

OCTOBER 20, 2024

The Policy Gap Gap between Management Perception and Service Quality Specifications This gap occurs when internal policies or product standards do not fully translate customer needs into actionable guidelines for the product team. For product managers: Closing this gap requires strong cross-functional leadership.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Mind the Product

MAY 21, 2019

We talk so much about empowering people because all of our policies and procedures have taken so much of their power away. When leadership asked them to make a decision they got stuck in spin cycles because they didn’t know what they were trying to achieve. Decision making is a learned skill, not something you just inherently possess.

Research Software 188

Research Software User Testing CTO Coach Product Research 188

Mind the Product

FEBRUARY 19, 2019

Mandating change from the senior leadership team certainly increases the chances of success, but such a transformation still requires insights into what changes should actually be made, and why. Internal pressure comes from the team members who are delivering company objectives. How Does Product Management Enable Digital Transformation?

White Paper 165

White Paper Analytic Tools Technical Review Data Visualization 165

Mind the Product

AUGUST 16, 2023

I started my career in the life sciences with the goal of one day pursuing academic research and advocating for evidence-based science education and policies. I am Vice President of Product at Forbes and my path to product has not been linear.

Product Research 172

Product Research Education Product Strategy Leadership 172

Clint Padgett – Project Success

JUNE 12, 2023

Walkenhorst talks about wireless policies within organizations, explains how analytics help automate and make sense of data, and discusses the power of listening in leadership. Plus, Brett talks about Bastille’s efforts to build and maintain a Threat Library. This is the second part of a two-part discussion.

Wireless 52

Wireless CTO Leadership Information 52

Intercom, Inc.

JANUARY 8, 2019

The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Another dimension on which behaviors can be assessed is whether you are demonstrating leadership in your role.

Leadership 152

Leadership Customer Experience Vision Positioning 152

Daniel Elizalde IoT Blog

OCTOBER 2, 2018

In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. My guest is Anthony Harrison. I […].

Leadership 48

Leadership Technology Strategy 48

The Product Coalition

AUGUST 26, 2022

The Model for Team Development looks at the phases a team goes through: Each step has slightly different leadership styles and dynamics that will affect how a new team member onboards and becomes productive. Clarification : people understand their new jobs and expectations. Read about the Team Development Model in more detail here.

Framework 147

Framework Product Research Reference Leadership 147

Product Culture

MARCH 22, 2023

I believe leadership is the most indispensable part of product management because, by nature, that’s what a product manager does: they lead. For more information about our privacy practices please visit our Privacy Policy here. Do you agree about leadership? We will treat your information with respect. Care to join?

Leadership 52

Leadership Workshop Naming Roadmap 52

Mind the Product

NOVEMBER 30, 2017

As the newly crowned DPO at my company I believe a product person is the best placed to help a business implement a strong data protection policy in readiness for GDPR next year: after all, a product person should have an overview of the business and know where data is used. What Does a Data Protection Officer do?

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

Product Culture

NOVEMBER 29, 2023

Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. This is product leadership.

Leadership 52

Leadership Finance Naming Roadmap 52

Product Innovation Educators

AUGUST 15, 2016

Top 100 leadership speaker. His latest book is Show Your Ink: Stories About Leadership and Life. I was working with a product manager in a technical manufacturing organization in the areas of core culture and leadership training. Top 100 leadership speaker. We know each other, we get along, we like each other.

Technical Advisors 146

Technical Advisors Product Research Product Management Product Manager 146

The Product Coalition

MARCH 23, 2022

With the actual definition of management as processing facts in differentiation to leadership, the emotional side and the caring for products and the team seams to fall short. Is management even the right word, or is it more kind of a Product Leadership? Also this is not what most Product Managers do!

Product Management 155

Product Management Product Manager Differentiation Agile 155

UX Studio: Product Management

MARCH 24, 2021

Work a lot on culture and leadership. Blame bureaucracy, weak culture and bad leadership. But in reality bad workplaces suffer from bureaucracy, bad leadership, micromanagement, stupid policies and the lack of trust in employees. High-quality leadership is super important. The ideal team size.

Feedback Software 105

Feedback Software Research Software Leadership UX 105

Product Takeoff

MARCH 19, 2019

Just six days later , Tesla announced a new policy at supercharger stations across the US designed to correct the issue. .” Musk responded from his account within hours, “You’re right.This is becoming an issue.Super-charging sports are meant for charging , not parking.Will take action.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

The Product Coalition

APRIL 7, 2022

So in the end it’s about leadership and creating general conditions under which employees can shine. Apply basics like a Camera-on-policy, etc. Set an example for being agile, lean and product centric and you will get the same behaviour as responce from your team. You need to know what you don`t know!

Framework 183

Framework Agile Workshop Construction 183

Userpilot

MAY 27, 2025

Use your background in developing digital products, encouraging collaboration on growth projects across departments, ensuring product quality, and demonstrating effective leadership to support Firefox’s growth. Strong team leadership: 5+ years of direct PM management experience. Image] Who would be the best fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.” In recent months, I’ve realized that to overcome the challenges we now face, we need a new evolution in financial leadership: the rise of the human-first CFO. Look in the mirror.

Leadership 52

Leadership Analytic Tools Finance Data Visualization 52

The Product Coalition

APRIL 2, 2022

I hardly imagine Product Managers with autocratic leadership thriving in this environment. Another kind of leadership and tactics might result in a better outcome. Leadership Inspiring and guiding individuals and groups. There will be countless moments where your leadership skills will need to emerge and shine.

Product Management 174

Product Management Product Manager Customer Experience Management 174

Intercom, Inc.

SEPTEMBER 17, 2020

Their mission is born out of the desire to bring transparency to the workforce and to offer a platform for colleagues, peers, and leadership teams to honestly share information about salary, culture, career advice, and industry insights. Short on time? Anonymity can be a useful tool for empowerment (when used correctly).

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

SidsAvenue

AUGUST 17, 2011

Leadership has always been a topic of debate but these days with turbulence factor of the economy and the corporations increasing each passing day, the emphasis on leadership has increased proportionally. So why is that everybody so crazy about leadership? So why is that everybody so crazy about leadership?

Leadership 40

Leadership Seminar Banking Workshop 40

The Product Coalition

APRIL 12, 2021

Team buildings: at Aircall we updated our HR policy for every department to have a team building every quarter. Present my leadership style and have each teammate present their working styles.

Product Management 119

Product Management Product Manager Customer Experience Product Research 119

ProductPlan

JUNE 15, 2021

The impact of the years with fewer women in product, plus the higher churn of women in this role, is finding its way into senior leadership. According to our report, both women and men see product leadership in their future. However, many women are looking at product leadership for more years of their careers.

Data Visualization 98

Data Visualization Reporting Tools Product Research Customer Experience 98