UX Studio: Product Management

APRIL 3, 2018

Keeping these in mind, let’s check out what UX trends in healthcare we can catch in 2018! Messaging or video-chatting makes everything easier for both parties; the patient gets answers without having to actually go anywhere, and it saves time for the doctor as well. The future arrives in 2018. Wearables and Data Visualization.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

Alchemer Mobile

MAY 28, 2019

You could, but you probably won’t get your message across very effectively. Proactively provide in-app messages for quick announcements. As we’ve already seen, Notes are a great way to send one-way messages consumers don’t need to take immediate action on, but when they still need to receive a message. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Intercom, Inc.

JULY 28, 2020

From a 2018 Salesforce survey, 80% percent of customers say that the experience a company provides is as important as its products or services; 57% have stopped buying from a company because a competitor provided a better experience. Send proactive messages sharing new features or resources tailored to their use case.

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Alchemer Mobile

APRIL 25, 2019

Invest in two-way messaging. In-app messaging allows you to turn your app into a communication channel, particularly when you provide the ability to send and receive two-way messages. These messages help you gather feedback, solve customer problems, and stay on the pulse of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Intercom, Inc.

APRIL 30, 2020

Since unveiling the Intercom App Store in 2018, we’ve worked with many of you to launch over 240 apps on the Intercom platform. Imagine putting our minds together to create powerful messages that speak to all of our customers, prospects, and brand followers. We started partnering with them in 2018, sharing early access to new features.

Feedback Software 223

Feedback Software Customer Experience Webinar User Testing 223

Intercom, Inc.

JANUARY 3, 2019

And operations, like design ops, is really cool in 2018 – as is research ops and product management ops, which will be coming next year. Was this a substantial investment for us in 2018? Emmet: Yeah, and they’re the big pieces of the Intercom products, like Messages and Articles and customers and things like that.

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. In 2018, we released a completely reimagined Business Messenger , a full-fledged “front desk for your website or app,” complete with a homepage and a library of embeddable apps. “In

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Alchemer Mobile

MAY 14, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Average inbound and outbound message volume. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

JULY 30, 2020

Or perhaps you prompt them with an option to head to your message center to chat with a customer service representative. In 2019, apps sent 44,849,700 consumer surveys , which is a 29 percent increase from 2018. Message Center. A message center provides a two-way conversation channel to do just that.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Intercom, Inc.

AUGUST 24, 2018

These live chat stats will show you the conversion power of messaging. To establish that value, we analyzed an aggregate dataset of 20 million live chat messages sent through Intercom to demonstrate the potential for live chat as a channel for converting visitors and driving actual revenue for your business. Learn more: . Learn more:

Reporting Tools 205

Reporting Tools Data Visualization Embedded Analytics User Testing 205

Alchemer Mobile

APRIL 9, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Below are the averages for Food and Drink app interaction and response rates, surveys, and in-app messages. This is our fifth consecutive year conducting this research. Key Strategies for Food & Drink Apps.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Forward thinking companies are starting to make service a part of their product, with messaging at the core. Messaging is the dominant app on mobile, driving consumer interest in this channel.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Product Innovation Educators

MARCH 4, 2025

The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018. Their initial focus was on developing algorithms that could effectively analyze textual data and extract meaningful customer insights.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

MAY 22, 2018

Published in a digital format back in January, more than 35,000 people have already enjoyed our no-nonsense, actionable advice covering the entire spectrum of marketing, from messaging to monetization. So today we’re giving you two new ones: print and audio.

Marketing 188

Marketing Feedback Software Books Startups 188

Alchemer Mobile

APRIL 11, 2019

Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Revulytics

DECEMBER 21, 2018

Google’s top searches of 2018 included the World Cup, unicorn cakes and 1980’s fashion. Here’s a look at our top picks for software license compliance-related stories in 2018. April 23, 2018. Related Reading: Under Armour Offers Lessons on Leveraging In-App Messaging for Risk Management ). Can you recommend a GDPR expert?

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

Mind the Product

MARCH 5, 2020

The share of users choosing to receive push notifications is largely dependent on the platform they use, but the platform affects reactions much less (2018 data from Accengage). on H1 2018, data from Accengage), so fewer than one in 10 notifications prompts user action. This figure is declining (down from 8.4% in 2017 to 7.8%

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Mind the Product

JANUARY 22, 2019

As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. A big theme for Mind the Product Training over 2018 was stakeholder management and organizational alignment. In spite of all those challenges, the overwhelming message from our research was “I need to do them!”

Research Software 175

Research Software Product Research User Testing Data Visualization 175

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. That’s not the message they wanted to hear, and so I started my search for the holy grail for a way to define Product-Market Fit, for a way to measure Product-Market Fit, and for a methodology to increase Product-Market Fit.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Product Club

JANUARY 6, 2019

For me, 2018 was filled with inspiring and varied individuals and leadership styles. Several leaders had a big impact on my personal and professional development in 2018, as I made a transition from consulting on product and engineering strategy and execution with TribalScale in MENA to an internal product role with OLX Group in Europe.

Airlines 59

Airlines Leadership Consulting Vision 59

Gainsight

JUNE 4, 2019

In 2018, over 281.1 You can create personalized messages with ultra-relevance to a user’s app activity, job title, role—or all three. What would’ve been better timing or messaging? The post Is In-App Messaging Unethical? billion emails were sent daily and the number is projected to increase to reach 347.3

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. They might be: Your checkout. A pricing page.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. In this talk from BoS USA 2018 he shared another honest update about his worries in Balsamiq’s milestone 10th year. So some more time has passed and the team started getting the message. Very little drama.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Mind the Product

AUGUST 1, 2019

Back to our messaging app example. The Downside of Feature FOMO. More product features can make sales teams happy and look good in a competitive matrix, but companies shouldn’t overlook the potential negative impact. ICQ was one of the world’s most popular apps of its kind in the 1990s.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Alchemer Mobile

APRIL 21, 2020

Response and interaction rates – specifically regarding mobile surveys and messages. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. The top ten popular phrases with sentiment distribution. Average app review volume. Average app ratings.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

NOVEMBER 29, 2018

Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. Take a look at findings from our 2018 Mobile Customer Engagement Benchmark Report below.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Mixpanel

DECEMBER 18, 2018

We spent 2018 working hard to ship features that help you use Mixpanel most effectively, and launching programs that help keep us even more connected to our customers and partners. Top releases of 2018. Now let’s revisit some of the top releases of 2018. Recurring messages. Goodbye, 2018. Here they are: 1.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Feedback 45

Business of Software Conference

NOVEMBER 1, 2018

Business of Software Conference USA 2018 – Some Highlights. Claire Suellentrop – Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Key Takeaways from Business of Software USA 2018 – Bethan Palmer, IDR Solutions. What an incredible few days. Unsubscribe anytime.

Software Review 53

Software Review Magazine Workshop User Testing 53

Product Management Unpacked

APRIL 3, 2020

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. Help them to promote your activities. How do you maintain relationships remotely?

Weak Development Team 163

Weak Development Team Product Management Product Manager Banking 163

Mind the Product

OCTOBER 15, 2019

Rik Higham speaking at #mtpcon London 2018. The Message. What’s the single most important message you want your audience to remember? In her book Talk Like TED , Carmine Gallo recommends writing your message at the top of a piece of paper. Add more Post-Its to outline the content of each supporting message.

Presentation 151

Presentation Messaging Data Visualization Download 151

Intercom, Inc.

NOVEMBER 12, 2018

The last thing you want is to create a team of robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. While it’s important to have these guidelines in place you don’t want to be too prescriptive either.

User Testing 245

User Testing Feedback Software Customer Experience Customer Feedback 245

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Hype Cycle for Software as a Service, 2018, Hype Cycle for Customer Experience Analytics, 2018 and Hype Cycle for Application Security, 2018.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Userpilot

MAY 29, 2025

One popular example is Snapchat’s major redesign in 2018. The company drastically changed its interface, merging stories and private messages into a single, confusing feed. Use haptics, loading animations , visual cues, and toast messages to acknowledge actions. Speed matters, too! Slacks mobile app is a great example.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Amplitude

DECEMBER 18, 2018

The new series color picker allows you to select the color you want your data series to return as so you can send the right message with your visuals, or have consistency in series color on Dashboards and Notebooks when looking at multiple charts at once. Just click the color badge next to the series label to edit.

Data Visualization 65

Data Visualization Customer Experience User Testing Customer Feedback 65

Amplitude

AUGUST 21, 2018

Even if you started with a modest 100 users in January 2018, a sustained 20% monthly growth rate puts you in the realm of over half a million users by December 2022. January 2018. February 2018. March 2018. April 2018. January 2018. February 2018. March 2018. April 2018. January 2018.

Analytic Tools 98

Analytic Tools Data Visualization Customer Feedback User Testing 98