Intercom, Inc.

JANUARY 18, 2022

It shone a spotlight on how forward-thinking support teams were adopting conversational support tools – like proactive messaging capabilities and chatbots – to meet rising customer expectations and mounting inbound queries. Download the Intercom Customer Support Trends Report 2022. Want a sneak peek into the report’s findings?

Reporting Tools 138

Reporting Tools User Testing Inbound Customer Experience 138

The Product Coalition

FEBRUARY 3, 2022

So when someone today, in 2022, asks a question like “How do we build a remote team?”, Anything worthy should be said 10 times in different settings and formats, like emails, slack messages, meetings etc. How Do You Build a Remote Teams Now, in 2022? Some organizations discovered this was better. Others had trouble with it.

Technical Review 158

Technical Review Software Review Feedback Software Customer Experience 158

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Digital transformation was already an unavoidable trend – but the pandemic has made it truly business critical.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Product Innovation Educators

DECEMBER 16, 2024

Passionate about the field, Nishant has immersed himself in research at Capitol Technology University since 2022, exploring the challenges, trends, and solutions in product management. As an avid writer, he shares his insights, addressing the multifaceted issues faced by product managers.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Alchemer Mobile

MAY 17, 2022

In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. Take a look at our 2022 Mobile Engagement Benchmark Report for data specific to your industry.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. of support teams in 2022. . Download the Intercom Customer Support Trends Report 2022.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

Feedback Software 277

Feedback Software Customer Experience Data Visualization User Testing 277

The Product Coalition

JANUARY 18, 2022

However, for small businesses with minimal incoming live chat volume, this Rocket.Chat Omnichannel has proven to be a great source for multitask where it ensures not to miss out on any incoming messages Cost? —?Free It also allows you to post hours of operations and custom away messages. Free and paid plans Hosting? —?Hosted

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Product Talk

APRIL 16, 2025

Teachable: The Only Way to Access a User Is Through Their Proprietary ID In 2022, Teachable finally released an API. And when I sent a poorly formatted request, I didnt always get a comprehensible error message to help me identify the problem. I definitely have encountered my fair share of error messages.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? Let’s go over the ones for 2022 and how they will influence your product. Userpilot makes the waiting time enjoyable with inspirational messages that keep users occupied. Even their error messages have a human side and show empathy mixed with a little humor.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. 2022 Budgets Include Hiring. But hiring in 2022 requires a little more creativity and flexibility.

Data Visualization 98

Data Visualization User Testing Product Research Reporting Tools 98

Intercom, Inc.

FEBRUARY 10, 2022

To manage these accelerated pressures, forward-thinking businesses adopted conversational support tools like proactive messaging capabilities and chatbots, empowering them to strike the right balance between keeping their teams efficient and their customers happy. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. A sizable 70% of companies plan to invest more in proactive customer support in 2022. . Gain a customer support edge in 2022.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Intercom, Inc.

APRIL 5, 2022

That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. But in 2022, almost every business is an internet business – and phone support just can’t scale fast enough. Efficient, personalized messaging is at the center of everything we do here at Intercom”.

Inbound 209

Inbound Customer Experience Reporting Tools Messaging 209

UX Planet

JUNE 1, 2025

Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022. Companies prioritizing product-led growth are 4 times more likely to rank among the top 25% in growth within their industry OpenView, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Intercom, Inc.

MARCH 8, 2022

And to celebrate International Women’s Day, we wanted to share some of those messages with you. To mark International Women’s Day 2022, we invited people from all over the company to send us a short voice note about an inspiring or pioneering woman in their life or in the public eye who broke the bias. I’m Shilpi.

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Education Naming Books Definition 118

Product Talk

FEBRUARY 2, 2022

Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them. Product in Practice: Assumption Testing with Engineers at Orion Labs was first posted on February 2, 2022 at 6:00 am.

Product Research 306

Product Research User Testing Engineering Testing 306

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022. We’ve done interviews.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Atlassian

FEBRUARY 23, 2022

2022 promises to (finally) be the transitional “light at the end of the tunnel” year we’ve been waiting for. Avoid filler words that clutter the message. The post 10 teamwork tips custom-built for 2022 appeared first on Work Life by Atlassian. 5-second summary. Which means the shape of teamwork is likely to change (again).

Customer Experience 105

Customer Experience Technical Advisors Leadership Article 105

Gainsight

AUGUST 18, 2022

After a whirlwind two days, Pulse 2022 has come to a close. The message is clear—together, we are unstoppable. The post The Pulse 2022 community proves that together, we are unstoppable appeared first on Gainsight Software. The entire 48 hours were packed with strategic learnings, new connections, and plenty of shared memories.

Certifications 19

Certifications User Testing Customer Experience Messaging 19

Product Talk

SEPTEMBER 4, 2024

Claire continues, “For the first time, we really only communicated in the Slack feature channels, without any direct messages. The slide below highlights the product trio’s achievements and areas of improvement when they presented to the engineering team in September 2022.

Product Research 262

Product Research Onboarding KPIs CTO Coach Research Software 262

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. CS can leverage product usage data and in-app messaging channels to guide customers to value.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

JULY 6, 2022

We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. The fastest, most powerful Inbox designed for scale.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Product Talk

SEPTEMBER 18, 2024

That’s why in 2022, we launched our first ever CDH Benchmark Survey. And by email—simply copy and paste the following message: Hi friends and colleagues, I just participated in the Continuous Discovery Habits Benchmark Survey. It’s what encouraged me to create a gathering place for our community of CDH practitioners.

Product Research 228

Product Research User Testing Customer Feedback Testing 228

Alchemer Mobile

NOVEMBER 21, 2022

Data from 2022 Mobile Customer Engagement Benchmark Report. Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage. Message centers. Message center. Love Dialog.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Intercom, Inc.

JUNE 22, 2021

A truly great sales experience builds trust with your prospects, tailors messaging to their specific needs, and focuses on the buyer’s circumstances throughout the entire process. billion by 2022. Create consistent, customer-centric experiences.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Business of Software Conference

APRIL 19, 2022

Following their first in-person conference, Business of Software In-Person Europe Conference on 4-5 April 2022 , the lovely people at Quiet Light have a few words to share with our community: Dear BoS fans, We hope you enjoyed the Business of Software conference.

Messaging 59

Messaging Transportation Naming Branding 59

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Product Innovation Educators

APRIL 13, 2020

Even though we recorded it before concerns of COVID-19 dominated the news, it’s a message you need to hear now. Ruben is the only man alive who has been in four Winter Olympics across four decades and he is working to make the 2022 games his fifth. 19:03] What is driving you to go back to the Olympics in 2022 at age 59?

Weak Development Team 211

Weak Development Team Books Definition Leadership 211

Gainsight

AUGUST 17, 2022

Pulse 2022 is officially underway! The theme this year is “Unstoppable Together” and the opening keynote by Nick Mehta, CEO of Gainsight, proved just how important that message is for everyone at this moment in time. Nick Mehta reveals durable growth playbook at Pulse 2022 appeared first on Gainsight Software.

Customer Experience 97

Customer Experience Webinar Differentiation Framework 97

UX Planet

MAY 27, 2025

According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Userpilot

AUGUST 18, 2022

We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. And they don’t stop there – even error messages have a human side with humor and empathy. Asana’s funny error message. Userpilot makes the wait enjoyable with inspirational messages.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? State of SaaS Onboarding 2022, by Userpilot. They use case studies from several companies to show the importance of positioning and good customer communication/product messaging that is useful even in today’s world. You’re in luck. Product adoption school.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98