Alchemer Mobile

DECEMBER 22, 2020

For example, if someone uses your curbside pickup experience, send them a message a week later thanking them and then asking how you can improve. For many, simple routines like eating, sleeping, and exercise are now challenges, and the stress of this pandemic has left many overwhelmed and unmotivated. Data and Security. Helpfulness.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Product Talk

SEPTEMBER 4, 2024

Former Staff UX Designer Maureen Rodaro was also key to implementing and evangelizing this type of exercise and a driving force behind pairing product managers and designers. Going through this exercise also revealed that some tasks are in between roles. This means that each trio can adjust the RACI to their own experiences.

Product Research 258

Product Research Onboarding KPIs CTO Coach Research Software 258

UX Planet

APRIL 9, 2025

Its no surprise that design critique is one of the most valuable and common exercises product teams practice when building new products. Do error messages use friendlytone? Illustration by Craftwork Design. Its nearly impossible to improve a design without feedback from others. Are microinteractions (e.g.,

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Intercom, Inc.

FEBRUARY 21, 2018

Despite common belief, arming your sales team with live chat doesn’t have to be a costly exercise; it just requires a more efficient way of working and some prep work ahead of time. At Intercom, our sales team (the SDR team, to be precise) uses live chat to capture and convert these high-intent website visitors.

Product launches 199

Product launches Customer Experience Messaging Startups 199

UX Planet

MAY 27, 2025

Understanding user preferences and behaviors helps us craft messages that are relevant and elicit a kind of connection and loyalty that is uncommon in the digitalera. We would anticipate their needs and provide them with recommendations for nearby marathons or specialized exercise regimens.

Data Visualization 100

Data Visualization UX Analytic Tools Customer Experience 100

Product Innovation Educators

JANUARY 29, 2024

With physical fitness, we know you should eat healthy, sleep enough, and exercise, but we don’t have a lot of clarity around what exactly you should do to build a proactive mental health practice. There is an exercise I call an emotional push-up.

Leadership 269

Leadership Product Research Product Management Product Manager 269

Mind the Product

NOVEMBER 1, 2017

A thorough persona workshop, including profile building and persona activating exercise, can take up to two days. Persona Activating Exercises. If time allows, I strongly recommend you do some persona activating exercises. The two most frequent exercises I use in my workshops are: Write lines. It’s just a messaging queue.”

Construction 139

Construction Workshop User Testing Customer Experience 139

The Product Coalition

APRIL 11, 2023

That is until I got a chance to participate in a mindfulness exercise. I learned that with a quick mindfulness exercise, I could shift my perspective, silence the doubts and concentrate on the possibilities instead. Maintaining A Positive State of Mind Once you’ve completed your mindfulness exercise, you are ready to get to work.

Positioning 158

Positioning Product Strategy Strategy Presentation 158

UX Planet

JANUARY 22, 2025

This is not just a design exercise; its the essence of building long-term trust, loyalty and engagement. Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems. Each of these touchpoints becomes a stage on which the brands identity must shine consistently.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Intercom, Inc.

DECEMBER 5, 2019

We’ve often said that the key to engaging your customers is to send the right message to the right person, at the right time. This isn’t a vanity exercise. The same is just as true about our content. That’s why we’d love to learn more about you – our Inside Intercom readers and podcast listeners.

User Testing 156

User Testing Customer Feedback Messaging Customer Experience 156

Product Innovation Educators

FEBRUARY 20, 2023

Once we’ve figured out how we’re going to be better or different, we need to figure out how to position and message our product. A great example is the iPod’s messaging—”a thousand songs in your pocket.” When I do this exercise, people get so fired up. Click here to download the Action Guide.

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

The Product Coalition

JUNE 28, 2020

They also have dedicated focus for improving sleep quality and iPad version of their App also includes guided physical training exercises. This gives the user a much-needed sense of progress and accomplishment in the early days until he finds the exercise itself to be intrinsically rewarding.

Feedback Software 183

Feedback Software Customer Experience User Testing Customer Feedback 183

UX Planet

MAY 25, 2025

Try different design personas like exercises. Your style should support your message, not overshadow it. Want to play with brutalism, skeuomorphism, Y2K, dark mode, soft gradients? Just dont let it define you. Trends are tools, not blueprints for identity. Each time you do, ask: Did this feel like me? The answers will surpriseyou.

Messaging 59

Messaging UX 59

Alchemer Mobile

MARCH 11, 2021

As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Message centers. Message center. A message center provides a two-way conversation channel to do just that. Love Dialog. Rating prompts. In-app surveys.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

MARCH 24, 2020

Below, we share tips on how to proactively message customers and respond to inbound conversations in a way that’s helpful, respectful, and mindful. Sending an empathetic, genuinely helpful message will require some careful consideration. Here are some steps we recommend taking: Make sure the message really counts.

Inbound 31

Inbound Feedback Software Customer Experience User Testing 31

The Product Bistro

DECEMBER 11, 2018

It is long, so get a fresh cuppa… Without further ado, here is the message I sent: Sent: Friday, September 18, 2009 8:05 AM. this time in conjunction with the 2006 Strategic Thinking exercise. If your going away message fires off an email storm, you will be cursed. To: Geoffrey Anderson. That was a fun week.

Sales Training 195

Sales Training Travel Customer Experience Messaging 195

The Product Coalition

MARCH 10, 2021

c) Think like your user : An empathy exercise can help the whole team clarify their customers’ and users’ pain points. Even a short empathy exercise can help align the team on the user’s pain points and needs. Subscribe to my blog to receive a downloadable discovery and empathy exercise deck.

Research Software 158

Research Software Webinar Product Research Customer Experience 158

Alchemer Mobile

JULY 29, 2020

Both exercises exist to help app publishers accomplish the same goal, but the mobile customer journey map can get you much closer to how people actually engage with and behave in your mobile product. The more you know about how customers use your mobile product, the more one-to-one your messaging with them can be. Now It’s Your Turn.

Customer Experience 130

Customer Experience User Testing Customer Feedback Data Visualization 130

The Product Guy

MAY 7, 2020

Hence roadmapping is a crucial exercise which can make or break your product. All of the above is required to define the destination of your product. The path and the steps to reach the destination is defined through a product roadmap. Product Roadmap. Concluding Remarks.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

The Product Coalition

APRIL 22, 2021

In our specially designed auditions, product managers perform real-world exercises to assess how they think about problems in an environment where nobody from the company knows anything about their experience, their background, or their formal education. Design a new type of exercise equipment for people under the ages of 15.

Analytic Tools 151

Analytic Tools Research Software Feedback Software Product Management 151

The Product Coalition

FEBRUARY 24, 2023

I’ll make my last cup of joe, visit coworkers in their offices, or review personal items like emails or messages from friends. This consists of writing my book, getting errands done, talking to friends, or other hobbies (exercise, gaming, reading). 3–4 PM is when I can block out some time to get focused work done.

Technical Review 145

Technical Review Feedback Software Product Research Messaging 145

Mind the Product

SEPTEMBER 2, 2019

It’s hard to exercise reliable Ford-like intuition about what the product should do, and if you don’t talk to customers you risk building something that totally misses the mark. This type of bias can lead to overly complicated products or messaging that is overly nuanced.

User Testing 151

User Testing Customer Feedback Feedback Software Marketing 151

Userpilot

MAY 17, 2025

Elevate (Brain training app) Elevate keeps me practising brain-training exercises with the same psychology, but layers on skill progress. The exercises adapt to my past scores, so the challenges stay hard enough to feel like leveling up. Example of Streaks showing a progress report.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Mind the Product

JANUARY 22, 2019

We’ve been doing market research for Mapping for Product Managers and it quickly emerged that mapping exercises, whether they are user journey maps, service blueprints, technical audits, or a combination therein, are among the most difficult practices in Product. I have a hunch that we’ll be hearing from Wardley a lot in the coming year.

Research Software 175

Research Software Product Research User Testing Data Visualization 175

Product Innovation Educators

AUGUST 28, 2017

You have to exercise independence and emotional neutrality. Written and verbal communications is a must because the crisis manager will be sending messages to employees, media, and others impacted by the crisis as well as conducting press conferences. Clear and consistent communication messages are also key.

Product Management 136

Product Management Product Manager Airlines Management 136

Product Talk

OCTOBER 20, 2021

Rebecca has typically used online whiteboarding tool Mural for a wide range of collaboration and visualization exercises like affinity mapping findings, developing experience maps, story mapping solutions, and prioritizing assumptions. Once an interview is complete, the product squad needs a way to synthesize and map what they’ve learned.

Product Research 187

Product Research Research Software Technical Review Data Visualization 187

The Product Coalition

OCTOBER 18, 2022

Not through messaging like slack. Scheduling is an exercise in masochism Because the act of scheduling is painstaking. And then when you finally do manage to find a time in two weeks, you get a message 3 minutes before the meeting from one of the key participants that something came up last minute, and she can’t make it.

Product Management 147

Product Management Product Manager Customer Experience Management 147

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter. I’ve been building digital products for nearly a decade now. So, I did, and this is it.

Feedback Software 154

Feedback Software Product Management Product Manager User Testing 154

Intercom, Inc.

MARCH 26, 2020

Err on the side of overcommunicating by including more information than you think might be necessary at first, and be sure to ask if your message is understood. I can’t really explain why that worked so well for me, but it meant that I was on my bike three times a day for a 10- to 15-minute bit of exercise to the next place.

Customer Experience 171

Customer Experience Definition User Testing Travel 171

Product Management University

AUGUST 13, 2019

The prefect complement is a product marketing function that’s structured to create and communicate value messages that engage decision-makers and influencers in meaningful dialogues. The company story may be strong but it falls flat quickly when too many fragmented product messages don’t connect the dots to a common value theme.

Product Marketing 127

Product Marketing Marketing B2B Healthcare 127

BrainMates

MAY 26, 2025

Use these insights to refine your roadmap, adjust messaging, or highlight competitive advantages. Conclusion: Make Competitor Analysis a Strategic Habit Competitor analysis isn’t a one-off exercise. Where do we stand relative to our competitors? Are we ahead, on par, or lagging?

Data Visualization 40

Data Visualization Customer Feedback Product Management Product Manager 40

Intercom, Inc.

JULY 30, 2018

I use the snooze button to remind myself to follow up with leads who haven’t responded to my last message. You should confidently exercise your license to sell. But here’s where I’d argue you should confidently exercise your license to sell. Re-engage your cold leads.

Inbound 157

Inbound Strategy Outbound User Testing 157

Mind the Product

FEBRUARY 14, 2019

Or have “war stories” of the craziness we have encountered as product managers (have I ever told you about the time we sent over 600 text messages to a single user in a day? Even beyond the inspiration for others, I find my writing is often an exercise in clarity for myself. Or can easily get pulled into rants about. True story.)

Blog 165

Blog Customer Experience Article Books 165

Sachin Rekhi

FEBRUARY 16, 2020

These were painstakingly thorough with tables full of dialog copy, error messages, and more. Instead of detailing dialog copy and error messages, the designer would take a first stab at them, the product manager would suggest updates during the design reviews, and the copywriter would review and finalize it. Design: Product Roadmap.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

APRIL 2, 2022

People with this competence: - Are skilled at winning people over - Fine-tune presentations to appeal to the listener - Use complex strategies like indirect influence to build consensus and support - Orchestrate dramatic events to effectively make a point A good part of our job requires the exercise of influence.

Product Management 174

Product Management Product Manager Customer Experience Management 174

Product Management University

APRIL 9, 2020

If there was ever a time to make sure your product priorities and marketing messages are in lockstep with the new priorities of your target customers, it’s now. Product Management University On-Demand is an online replication of our classroom training complete with video instruction, B2B examples, hands-on exercises and great templates.

Customer Experience 130

Customer Experience Healthcare B2B Framework 130

The Product Coalition

MARCH 27, 2022

This little gardening exercise and the patience it required led me to think about the things in our daily work as product leaders that simply take time, and there is nothing we can do to speed up the process. You can’t always know in advance what will work, and you might need to repeat yourself many times until the message sinks in.

Customer Experience 166

Customer Experience Product Research User Testing Data Visualization 166